Two price increase dispute

I had a conversation with Tumelo Lewatle from Client Retention, who provided excellent service—I must commend him for that. However, my concern pertains to the two-year increase, where I specifically requested that my query be escalated to Market Conduct. I clearly mentioned that I would be able to afford an amount between R600 and R610, but no one reverted with a better offer or addressed my query. It felt as though my concern was simply brushed aside.

I would appreciate it if my matter could be thoroughly investigated, considering my request to pay an amount between R600 and R610, as I genuinely cannot afford the increased amount. Additionally, I have not submitted any claims with Prime for the past five years that I have been with you.