PT
Peggy T
1 reviews | Active since Oct 2019
20 Oct 2022, 20:26
******* to get into more debt
I have been with PMD and have been paying . On the 13th October I was involved in an accident and all PMD as my insurance. They responded positively and confirmed that my account is in order. My car was towed and was taken in by the insurance company. Iam later been told that I missed 1 installment and they will not cover me and demanded storage fees and towing fees . Now iam very confused as to why would they trick me into more debt and said all was in order . They went to an extend to provide status of the car condition. How does 1 missed installment that is not even 30days old be disregarded
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Replies (3)
Prime South Africa's replyOfficial
21 Oct 2022, 08:19Dear Peggy T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply21 Oct 2022, 08:19
Official
Dear Peggy T,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
25 Oct 2022, 07:56Dear Peggy T,
We appreciate your post informing us of your unease regarding the outcome of your claim. At PMD we pride ourselves in ensuring that validation process is thorough and that a fair and accurate outcome is reached.
Whilst the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that the policy is in force at the time of the accident. We are pleased to confirm that the necessary information related to claim outcomes as per our policy conditions was communicated to you.
As you are aware, our Market Conduct Team has already sent you a detailed correspondence explaining the outcome of your claim.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply25 Oct 2022, 07:56
Official
Dear Peggy T,
We appreciate your post informing us of your unease regarding the outcome of your claim. At PMD we pride ourselves in ensuring that validation process is thorough and that a fair and accurate outcome is reached.
Whilst the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that the policy is in force at the time of the accident. We are pleased to confirm that the necessary information related to claim outcomes as per our policy conditions was communicated to you.
As you are aware, our Market Conduct Team has already sent you a detailed correspondence explaining the outcome of your claim.
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
It will no doubt reassure you to be reminded that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
PT
Peggy T's updateReviewer Update
25 Oct 2022, 21:50What generic response is this ? You towed my car with verification and also misrepresented me as I inquired about my cover . I have to endure additional debt while dealing with an accident!!! Please get someone to call me who is actually dealing costume complaints
PT
Peggy T's update25 Oct 2022, 21:50
Reviewer Update
What generic response is this ? You towed my car with verification and also misrepresented me as I inquired about my cover . I have to endure additional debt while dealing with an accident!!! Please get someone to call me who is actually dealing costume complaints