Traumer and stress
I claimed in December for a hit and run accident but my claime was disregarded because my original agreement with pmd was ammended even though my açcess was suppose to decrease everymonth I was told that I must pay an access of R6500 because the was no third party I agreed but until to this I had to fight with them to get an update regarding the claim 'just when I thought everything was sorted they told me that I must pay R4000 for car rental even though my package had a courtesy car option' so guys my advice to you is be sure which insurance you join because pmd is far from being honest or transparent full of lies run start doing quotation with company that keep their promise.
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Prime South Africa's replyOfficial
26 Feb 2025, 17:07Dear Cate S,
We appreciate the time you have taken to note your disappointment. Our aim is to provide world-class service to our policyholders during every interaction.
Prime SA prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess and additional benefits disclosures.
Our Market Conduct Team will be in contact with you with a detailed response.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards,
The Prime SA Team
We appreciate the time you have taken to note your disappointment. Our aim is to provide world-class service to our policyholders during every interaction.
Prime SA prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess and additional benefits disclosures.
Our Market Conduct Team will be in contact with you with a detailed response.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards,
The Prime SA Team
Prime South Africa's reply26 Feb 2025, 17:07
Official
Dear Cate S,
We appreciate the time you have taken to note your disappointment. Our aim is to provide world-class service to our policyholders during every interaction.
Prime SA prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess and additional benefits disclosures.
Our Market Conduct Team will be in contact with you with a detailed response.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards,
The Prime SA Team
We appreciate the time you have taken to note your disappointment. Our aim is to provide world-class service to our policyholders during every interaction.
Prime SA prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you which include excess and additional benefits disclosures.
Our Market Conduct Team will be in contact with you with a detailed response.
We are pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Kind regards,
The Prime SA Team