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Selby N
1 reviews | Active since Jun 2019
16 Jan 2026, 16:16
Towing my car to their storage, then asked me to collect it while is not running?
My car was Towed by the insurance into their storage on the 9th of November (because it was not drivable). They sent me a rejection email on the 24th of November. Then I requested my car to be delivered at my place, but was never done. I made a numerous follow up on when are they going to deliver my car so that I can fix it, they called my wife in January ask her to go collect it while they know it's not drivable. Even today my car is still not delivered.
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Replies (2)
Prime South Africa's replyOfficial
16 Jan 2026, 16:33Hello Selby , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply16 Jan 2026, 16:33
Official
Hello Selby , we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
21 Jan 2026, 13:09Hello Selby N,
Thank you for bringing your concerns to our attention and for sharing your experience. We understand how frustrating it must be to deal with the challenges surrounding your vehicle's towing and storage.
At Prime SA, we are committed to providing fair outcomes and ensuring our clients feel supported throughout their insurance journey.
Our records indicate that your claim was not successful and, in such cases, the responsibility for collecting the vehicle from the storage yard lies with the policyholder.
Our Market Conduct Team has been alerted of your matter and will provide a further detailed response.
Our unique Road Cover ensures you’re never alone on the road, offering peace of mind when you need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply21 Jan 2026, 13:09
Official
Hello Selby N,
Thank you for bringing your concerns to our attention and for sharing your experience. We understand how frustrating it must be to deal with the challenges surrounding your vehicle's towing and storage.
At Prime SA, we are committed to providing fair outcomes and ensuring our clients feel supported throughout their insurance journey.
Our records indicate that your claim was not successful and, in such cases, the responsibility for collecting the vehicle from the storage yard lies with the policyholder.
Our Market Conduct Team has been alerted of your matter and will provide a further detailed response.
Our unique Road Cover ensures you’re never alone on the road, offering peace of mind when you need it most.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team