Took a long time to ...

Hello Luthando 

Thank you for your post. We assure you that Prime prides itself on providing world-class client service at every interaction. 

Please note that our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. We are delighted to see that your repairs are complete and your vehicle has been returned to you. 

We are pleased to reconfirm that, unlike with many other insurers, with Prime the excess payable when you claim under comprehensive cover reduces to absolute zero—and in a remarkably short period of time. 

Assuring you of our best-continued endeavors on your behalf. 

Kind regards, 

The Prime SA Team