JTj
Joseph Tsweleng joseph.tsweleng
1 reviews | Active since Jun 2024
12 Dec 2024, 15:46
Too good to be true…
They may sound convincing in the sales stage and their competitive premium but come claim stage you will call them every hour for 5 days and get the same feedback all the time. That they will respond before end of business that day. Even a simple tyre claim takes 2 weeks to repair.
And the 5 star reviews here do not reflect what actually happens. They offer discounts for good reviews.
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Prime South Africa's replyOfficial
19 Dec 2024, 09:45Hi Joseph T,
We are surprised to learn of your discomfort regarding the duration of your claim as it was finalised within the acceptable turnaround time and your ensuing complaint was promptly addressed by our Market Conduct Team.
At Prime South Africa we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our client.
A review of your claim confirms that our claim was approved within 3 days of registration.
We are pleased to remind you that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Kind regard,
The Prime Team
We are surprised to learn of your discomfort regarding the duration of your claim as it was finalised within the acceptable turnaround time and your ensuing complaint was promptly addressed by our Market Conduct Team.
At Prime South Africa we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our client.
A review of your claim confirms that our claim was approved within 3 days of registration.
We are pleased to remind you that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Kind regard,
The Prime Team
Prime South Africa's reply19 Dec 2024, 09:45
Official
Hi Joseph T,
We are surprised to learn of your discomfort regarding the duration of your claim as it was finalised within the acceptable turnaround time and your ensuing complaint was promptly addressed by our Market Conduct Team.
At Prime South Africa we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our client.
A review of your claim confirms that our claim was approved within 3 days of registration.
We are pleased to remind you that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Kind regard,
The Prime Team
We are surprised to learn of your discomfort regarding the duration of your claim as it was finalised within the acceptable turnaround time and your ensuing complaint was promptly addressed by our Market Conduct Team.
At Prime South Africa we always do all in our power to expedite the validation of our policyholder’s claims, to avoid unnecessary costs to both of us. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our client.
A review of your claim confirms that our claim was approved within 3 days of registration.
We are pleased to remind you that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Kind regard,
The Prime Team