tired of waiting

I am with the above mentioned insurance company for the past 13months I have lodged a claim concerning an accident I met which was not my fault, a third party hit me from the back while I was stationary at a red robot. He had no insurance . Within 48 hours I had all necessary documentations sent to them , ever since I was contacted once a week by an agent just to validate my claim which took about 3 to 4 weeks . I was also told that no repairs should be done on the vehicle until they say so. Thereafter I was told that my claim is in a queue awaiting approval its been more than a month and a half that I am waiting for an answer from the company. I do understand that it is not a comprehensive cover but I don't think that this should be an excuse for making me wait so long to get a pay out from the company . When taking up the policy, if I was advised that this was the case I would not have went with this insurer.