JD
June D
1 reviews | Active since Aug 2011
20 Oct 2025, 13:35
Tire Claim Bad Service
I am very disappointed at Prime South Africa, on the 10th i hit a pothole on my way to KZN, i called the same time they said i must take pictures of the tire and the entire car also the road where incident happened. I put all of that same day on the app hoping they will refer me to tire purchase shops, unfortunately there was no feedback after, i had to but another tire and i sent invoice and slip. Untill today, that money has not been paid. 🚮🚮🚮
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Replies (2)
Prime South Africa's replyOfficial
20 Oct 2025, 15:41Hello June, we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Oct 2025, 15:41
Official
Hello June, we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
22 Oct 2025, 13:42Hello June D,
Thank you for taking the time to share your experience with us. We understand how frustrating it must have been to face delays in resolving your claim, especially after following the required steps promptly.
At Prime, we are committed to ensuring a smooth and efficient claims process for all our clients. We regret that your experience did not meet these expectations.
We are pleased to note that the payment has been processed since your post. This matter has also been escalated to our Market Conduct Team for a detailed investigation and feedback.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply22 Oct 2025, 13:42
Official
Hello June D,
Thank you for taking the time to share your experience with us. We understand how frustrating it must have been to face delays in resolving your claim, especially after following the required steps promptly.
At Prime, we are committed to ensuring a smooth and efficient claims process for all our clients. We regret that your experience did not meet these expectations.
We are pleased to note that the payment has been processed since your post. This matter has also been escalated to our Market Conduct Team for a detailed investigation and feedback.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team