KK
Kenny K
1 reviews | Active since Oct 2025
16 Feb 2026, 14:55
Tire and Rim claim
My experience with Prime in handling claims has been disappointing. I submitted a claim on 09 February 2026 for tires and rims, providing all required documentation within two days. However, as of today, when I inquire about the status, I am simply informed that it is pending review by the decision-makers.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
16 Feb 2026, 16:15Hello Kenny, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply16 Feb 2026, 16:15
Official
Hello Kenny, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
19 Feb 2026, 09:06Hello Kenny K,
Thank you for sharing your experience with us. We understand how frustrating it can be to wait for your claim to be finalised, especially when it feels like it should be straightforward.
At Prime, we aim to handle every claim fairly and consistently, and our assessment process is designed to make sure that each outcome is accurate and reliable.
In your case, we needed to complete certain checks before finalising the fair decision. We are pleased to note that your claim has since been approved and this has been communicated to you.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply19 Feb 2026, 09:06
Official
Hello Kenny K,
Thank you for sharing your experience with us. We understand how frustrating it can be to wait for your claim to be finalised, especially when it feels like it should be straightforward.
At Prime, we aim to handle every claim fairly and consistently, and our assessment process is designed to make sure that each outcome is accurate and reliable.
In your case, we needed to complete certain checks before finalising the fair decision. We are pleased to note that your claim has since been approved and this has been communicated to you.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that cars receive high-quality repairs and service.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
KK
Kenny K's updateReviewer Update
19 Feb 2026, 13:43I submitted my tyre and rim claim on 09 February 2026 and provided all required documents within two days. After following up for days on 18 February 2026, I was informed that the claim had been approved and was sent a Contribution Notification to client - Windscreen (Comprehensive), which is wrong because my claim is for Tyre and Rim. I called on 18 February 2026 to inform them that the document they sent was wrong, and I was told they would correct it and send the right one, they didn’t I called on 19 February 2026 and was advised that the correct document would be sent within 24–48 hours, after which payment would still take another 24–48 hours once signed and returned.
KK
Kenny K's update19 Feb 2026, 13:43
Reviewer Update
I submitted my tyre and rim claim on 09 February 2026 and provided all required documents within two days. After following up for days on 18 February 2026, I was informed that the claim had been approved and was sent a Contribution Notification to client - Windscreen (Comprehensive), which is wrong because my claim is for Tyre and Rim. I called on 18 February 2026 to inform them that the document they sent was wrong, and I was told they would correct it and send the right one, they didn’t I called on 19 February 2026 and was advised that the correct document would be sent within 24–48 hours, after which payment would still take another 24–48 hours once signed and returned.