Three Weeks Since Theft Claim Submitted - No Resolution and Poor Communication

I am extremely dissatisfied with the handling of my theft claim, which was reported on 31 July 2026.

It has now been three weeks, and despite submitting all the required documentation, there has been no resolution and very little meaningful communication regarding the progress of my claim.

My biggest concern is the lack of proactive updates. Throughout this process, I have had to repeatedly follow up with PMD to obtain information on my claim, rather than being kept informed as the process unfolds. As a client, I should not have to continuously chase updates on a matter as serious as a vehicle theft claim.

The only feedback I have consistently received is that I need to wait for TransUnion to reflect the vehicle as ****** before the claim can proceed. While I understand that verification processes form part of claims handling, I have not been provided with any clear timeline, explanation of what steps are being taken to move the claim forward, or reassurance that the matter is receiving the necessary attention.

Three weeks after reporting the theft, I am still without a resolution and without clear communication about the status of my claim. This experience has been both frustrating and disappointing.

I hope that by raising this complaint publicly, the matter will receive the attention it deserves and be resolved as a matter of urgency.