1 reviews | Active since May 2017
This could a serious ****
<p>I got a car accident in November 25, 2016. On the accident scene I called my insurance of more than 3 years, Prime Meridian, for towing assistance claim and the processes of insurance claim thereafter. I was told by the consultant I got on the phone to pay the towing company R1,200 needed on the spot or the following day, for the insurance will refund me later.</p> <p>After 3 days my car being with the towing company, the insurance called me to collect my car to my house where they shall come to assess it. This time again I was told to pay the towing system again of R1,200 needed by the towing company + the storage amounted to R600 at that point, with the promise that the insurance shall repay all the amounts back. </p> <p>6 weeks after the accident, the insurer then sent the assessor to my house to assess the car.</p> <p>After being driven from pillar to post, on the 30th of April this year my insurance then rep**** in failure to pay the claim - not even for the towing systems. Claiming that the road speed limit was exceeded. How insane!</p> <p>I then responded in rejection of the outcome, to which they kept quite. After 3 weeks of that serious silence, I then send them another e-mail, to which they then last week responded to it, and claim the processes shall take 42 days to look at my rejection.</p> <p>This PMD could be A SERIOUS ****.</p>
Hello lrtmsb,
Thank you for taking the time to bring your concern to our attention. We have a professional and thorough claims investigation process, and therefore we were saddened to hear about the perceived delays on your claim.
As you are aware, a lack of an independent witnesses and a third party, unfortunately made the validation of your claim more onerous.
A member from our Client Representation Department has confirmed that they were in communication with you shortly from becoming aware of your concern.
Nevertheless we are pleased to inform you that the validation of your claim is complete and a further detailed explanation regarding the outcome of your claim will be provided to you shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello lrtmsb,
Thank you for taking the time to bring your concern to our attention. We have a professional and thorough claims investigation process, and therefore we were saddened to hear about the perceived delays on your claim.
As you are aware, a lack of an independent witnesses and a third party, unfortunately made the validation of your claim more onerous.
A member from our Client Representation Department has confirmed that they were in communication with you shortly from becoming aware of your concern.
Nevertheless we are pleased to inform you that the validation of your claim is complete and a further detailed explanation regarding the outcome of your claim will be provided to you shortly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team