YH
Yvette H
1 reviews | Active since Jul 2020
04 Feb 2022, 10:23
Third Party Repair Delay
I am a Third Party Claimant through PMD. It has taken 2 months for them to approve the repairs to our vehicle and another month to approve an additional R750 requested from the panel beater. This in turn has held up the actual repair process. I am hoping that someone at PMD would escalate the request in order for us to start the repairs to our vehicle. It is most frustrating.
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Replies (2)
Prime South Africa's replyOfficial
04 Feb 2022, 12:57Dear Yvette H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply04 Feb 2022, 12:57
Official
Dear Yvette H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
09 Feb 2022, 21:47Dear Yvette H,
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensure that a fair outcome is reached on all claims.
We are pleased to confirm that the validation of your claim was completed within our prescribed turnaround times and an outcome of approval was communicated to you. Our Claims Department has confirmed that they are currently awaiting documentation from you in order to make payment on the claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it.
Assuring you of our continued best endeavours. Kind regards, The PMD Team
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensure that a fair outcome is reached on all claims.
We are pleased to confirm that the validation of your claim was completed within our prescribed turnaround times and an outcome of approval was communicated to you. Our Claims Department has confirmed that they are currently awaiting documentation from you in order to make payment on the claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it.
Assuring you of our continued best endeavours. Kind regards, The PMD Team
Prime South Africa's reply09 Feb 2022, 21:47
Official
Dear Yvette H,
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensure that a fair outcome is reached on all claims.
We are pleased to confirm that the validation of your claim was completed within our prescribed turnaround times and an outcome of approval was communicated to you. Our Claims Department has confirmed that they are currently awaiting documentation from you in order to make payment on the claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it.
Assuring you of our continued best endeavours. Kind regards, The PMD Team
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us and we ensure this is extended to Third-Party clients as well as our own.
At PMD, we pride ourselves on promptly paying all valid claims. Rest assured that our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients and ensure that a fair outcome is reached on all claims.
We are pleased to confirm that the validation of your claim was completed within our prescribed turnaround times and an outcome of approval was communicated to you. Our Claims Department has confirmed that they are currently awaiting documentation from you in order to make payment on the claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it.
Assuring you of our continued best endeavours. Kind regards, The PMD Team