JB
Jacob B
1 reviews | Active since Jun 2019
26 Aug 2026, 18:41
Third-party recovery claim
Prime insurance is not coming back with my third-party claim recovery, I've tried contacting them with no response, previous responses have been static showing no progress in the attempt. Since May I have been waiting. Can prime respond to queries with regards to the follow up i made.
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
27 Aug 2026, 07:19Hello Jacob , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Aug 2026, 07:19
Official
Hello Jacob , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
28 Aug 2026, 12:41Hello Jacob B,
Thank you for taking the time to share your experience. We understand how important it is to get the clarity you need on your recovery process.
At Prime, our Third Party department works tiressly to ensure that our policyholders get back what they are owed from third parties and their insurers.
Our records indicate that we have received a settlement offer from the third-party's insurer and we are currently awaiting payment to be made. Once received, we will ensure to reimburse you the amount you paid towards your excess. We acknowledge that communication could've have been better; however, our updates are largely limited to the information we receive from third-parties and their insurers.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We understand how important it is to get the clarity you need on your recovery process.
At Prime, our Third Party department works tiressly to ensure that our policyholders get back what they are owed from third parties and their insurers.
Our records indicate that we have received a settlement offer from the third-party's insurer and we are currently awaiting payment to be made. Once received, we will ensure to reimburse you the amount you paid towards your excess. We acknowledge that communication could've have been better; however, our updates are largely limited to the information we receive from third-parties and their insurers.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply28 Aug 2026, 12:41
Official
Hello Jacob B,
Thank you for taking the time to share your experience. We understand how important it is to get the clarity you need on your recovery process.
At Prime, our Third Party department works tiressly to ensure that our policyholders get back what they are owed from third parties and their insurers.
Our records indicate that we have received a settlement offer from the third-party's insurer and we are currently awaiting payment to be made. Once received, we will ensure to reimburse you the amount you paid towards your excess. We acknowledge that communication could've have been better; however, our updates are largely limited to the information we receive from third-parties and their insurers.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your experience. We understand how important it is to get the clarity you need on your recovery process.
At Prime, our Third Party department works tiressly to ensure that our policyholders get back what they are owed from third parties and their insurers.
Our records indicate that we have received a settlement offer from the third-party's insurer and we are currently awaiting payment to be made. Once received, we will ensure to reimburse you the amount you paid towards your excess. We acknowledge that communication could've have been better; however, our updates are largely limited to the information we receive from third-parties and their insurers.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity.
Prime’s indemnity claims process is built on trust and efficiency, settling third-party claims swiftly, so you can move forward with confidence.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team