SP
Sylvia P

1 reviews | Active since Jan 2021

22 Nov 2022, 10:39

Third Party Claim

On the 26th of November my car was Stationary at Dromedaries Street when my Colleague Bumped my Car. I was called to a scene after some minutes of the accident. We did all the Necessary protocols of the Accident. In short as a Third party i was told that my Issue it's not a first priority to them, hence they told me that is how all insurance are operating. i spoke to Gugulethu did not give me all the information requred after waiting and waiting , i called again to my surprise i was told that the infornmation i gave was incomplete , I spoke to Nthabiseng from the Third party department and she was not nice at all due to the fact that i don't have an Insurance with PMD , that's when she told me that Preference will only be given to their clients as for me i have to get Quotations and wait because I'm not the only Client they are dealing with. No one is prepared to call or inform me about the issues progress. It's been a month now and I'm struggling with Transportation to school and work.

I'm shocked with how PMD is dealing with Third Party Clients. Since the Accident i have been the one calling and calling and Calling.

Sad Third Party Client ***

0
Replies (1)
Prime South Africa
Prime South Africa's reply22 Nov 2022, 12:20
Official
 
Dear Sylvia P,

Thank you for taking the time to raise this matter with us.

We have located the policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team