1 reviews | Active since Nov 2016
Third Party Claim
<p>On the 10th June I submitted a third party claim to date I have not received one phone call from the Insurer above all the follow up was one sided and everytime I contact MS Masenga I am told that the claim sits with Management and they are requesting more photos.What more can I give you it will be the same photos.if you are in dought why not send an assor out. The accident happened in May, You have been giving me the run around far too long.Your service is pathetic and unproffessional I want an answer from your management with in the next 24 hours and not by May 2017.This is a brand new car in which your client collided she pays her premier's and you need to deliver.</p>
Hello Colette S3107,
We sincerely appreciate the time you have taken to bring your concern to our attention. We would like to apologise for any perceived delay.
As you are aware we had encountered difficulties in obtaining the required photographs of the repairs of your vehicle, further our 3rd party claims team has confirmed that they have been in contact with you to confirm that a mobile assessor has been dispatched.
We assure you that we strive to offer timeous and professional service to all of our clients as well as 3rd party claims.
Assuring you of our best continued endeavours.
Kind regards,
The PMD Team
Hello Colette S3107,
We sincerely appreciate the time you have taken to bring your concern to our attention. We would like to apologise for any perceived delay.
As you are aware we had encountered difficulties in obtaining the required photographs of the repairs of your vehicle, further our 3rd party claims team has confirmed that they have been in contact with you to confirm that a mobile assessor has been dispatched.
We assure you that we strive to offer timeous and professional service to all of our clients as well as 3rd party claims.
Assuring you of our best continued endeavours.
Kind regards,
The PMD Team