R
Ryan
1 reviews | Active since May 2023
24 Apr 2024, 14:31
They're terrible.
I was in an accident last October, where someone from my work place smashed into me from behind. Unfortunately, it was within 6 months of me taking out this useless insurance, so they added an extra R5000 into my excess, which culminated to R15 000. I paid it. They said they would reclaim from the third party, but until today I have heard nothing from them. Call after call after call looking for my money, but nothing. This gentleman that bumped into me works for a bank. DO NOT USE THIS INSURANCE. You guys are not fighting for me.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
24 Apr 2024, 14:59Dear Ryan
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply24 Apr 2024, 14:59
Official
Dear Ryan
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
03 May 2024, 08:46 Hello Ryan R
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us.
Please be advised that our Third Party Team has initiated a process to pursue the third party regarding the recovery of the claim repair cost and your excess. The time period for this process is unfortunately dictated by the cooperation and internal procedures of the third-party and / or his insurer.
Our Market Conduct Department has confirmed to get in contact with you to provide you with more comprehensive feedback.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavors on your behalf. Kind regards
Kind regards,
The PMD Team
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us.
Please be advised that our Third Party Team has initiated a process to pursue the third party regarding the recovery of the claim repair cost and your excess. The time period for this process is unfortunately dictated by the cooperation and internal procedures of the third-party and / or his insurer.
Our Market Conduct Department has confirmed to get in contact with you to provide you with more comprehensive feedback.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavors on your behalf. Kind regards
Kind regards,
The PMD Team
Prime South Africa's reply03 May 2024, 08:46
Official
Hello Ryan R
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us.
Please be advised that our Third Party Team has initiated a process to pursue the third party regarding the recovery of the claim repair cost and your excess. The time period for this process is unfortunately dictated by the cooperation and internal procedures of the third-party and / or his insurer.
Our Market Conduct Department has confirmed to get in contact with you to provide you with more comprehensive feedback.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavors on your behalf. Kind regards
Kind regards,
The PMD Team
Thank you for your post.
It is troubling to hear of your experience as client service is of utmost importance to us.
Please be advised that our Third Party Team has initiated a process to pursue the third party regarding the recovery of the claim repair cost and your excess. The time period for this process is unfortunately dictated by the cooperation and internal procedures of the third-party and / or his insurer.
Our Market Conduct Department has confirmed to get in contact with you to provide you with more comprehensive feedback.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies! Assuring you of our continued best endeavors on your behalf. Kind regards
Kind regards,
The PMD Team