AB
Allot B
1 reviews | Active since Nov 2020
25 Aug 2022, 17:44
They use delaying tactics to get your vehicle repaired. Bad customer service
PMD is cunning. They take more than 3 weeks to validate a claim. They have had my car since 29th of June 2022 and to date they are still awaiting to approve the quotation for repairs. They only use hertz car hire which means you can only access the vehicle through major airports in the country. They don't deliver car hire to you, so you will struggle to get transport to get a car hire vehicle especially if you are in remote places. You pay a penalty for driving at night should you have an accident so you cannot drive after 23:00. Their consultants are good at convincing you to join but once you have joined you are nothing but a cash *** for them. To this day, no repairs have been done to my vehicle.
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Replies (2)
Prime South Africa's replyOfficial
26 Aug 2022, 08:15Dear Allot B,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply26 Aug 2022, 08:15
Official
Dear Allot B,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
30 Aug 2022, 21:34 Dear Allot B,
Client service is extremely important to us, we therefore appreciate the time you have taken to share your experience with us.
Rest assured that we always do all in our power to avoid delays during the repair process. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the accident related damage is repaired swiftly and the insured vehicle is restored to its state prior to the unfortunate incident.
We undertake to keep you updated throughout the process and ensure the completion of repairs is priortised.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Client service is extremely important to us, we therefore appreciate the time you have taken to share your experience with us.
Rest assured that we always do all in our power to avoid delays during the repair process. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the accident related damage is repaired swiftly and the insured vehicle is restored to its state prior to the unfortunate incident.
We undertake to keep you updated throughout the process and ensure the completion of repairs is priortised.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply30 Aug 2022, 21:34
Official
Dear Allot B,
Client service is extremely important to us, we therefore appreciate the time you have taken to share your experience with us.
Rest assured that we always do all in our power to avoid delays during the repair process. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the accident related damage is repaired swiftly and the insured vehicle is restored to its state prior to the unfortunate incident.
We undertake to keep you updated throughout the process and ensure the completion of repairs is priortised.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Client service is extremely important to us, we therefore appreciate the time you have taken to share your experience with us.
Rest assured that we always do all in our power to avoid delays during the repair process. Once authorisation is sent to the repairer, a process is immediately initiated to ensure that the accident related damage is repaired swiftly and the insured vehicle is restored to its state prior to the unfortunate incident.
We undertake to keep you updated throughout the process and ensure the completion of repairs is priortised.
It should be comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that vehicles receive high-quality repairs and service.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team