KT
Khanyiso T

1 reviews | Active since Nov 2015

12 Nov 2015, 15:41

They struggle to pay what is due,,,

March 2005 I had a car accident which i claimed for it and they took three months to help me though i'm a paying customer, without a car a hired a car two time during that time and the car was taken to repairs in July which they quickly fixed and got my car in 4 weeks of waiting for the repairers.<br> <br> Soon before i got my car i had another car hire which i was entitled with due to contractual agreements, but they still have not payed me all i got was that the person i deal with no works there and i will have to wait until they got the document which i sent long ago, to top it of is the now today they payed the panel beaters their money.<br> <br> I'm not sure if that is good service but to me that is not and i still have not payed my car allowance claim.

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Replies (1)
Prime South Africa
Prime South Africa's reply17 Nov 2015, 09:59
Official
Hello KhanyisoRasTose,

Your uneasiness is noted and respected.

A review of your experience with us revealed that you last claim for Car Hire reimbur*****t was only recently received.

Nonetheless, our Claims Team have confirmed that the reimbur*****t had already been processed and as such they have confirmed that our settlement letter has already been sent to you.

How fortunate that you had cover with us that ensured your claims were settled and you were reimbursed for your car hire expenses without any excess payments. Moreover you will be glad to know that your recent claims will not increase your premiums as we guarantee you fixed premiums for life.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team