NM
Nolukhanyo M
1 reviews | Active since Aug 2019
20 Feb 2025, 13:35
They push you straight to depression
It's been two months, going to a third month without my car. They delayed absolutely everything from finding the repairer to authorization the repairs and refused to extend the car hire. As if that was enough, they took the responsibility of ordering parts to themselves and they are delaying like no one's business even on that one. I've never been stressed like this by an insurer. I am struggling to go to work and taking my child to school and they give zero **** about that. They even deleted some of their emails that are evidence to their delays because they want to point fingers to the repairer. I've never seen such dishonesty. Take this insurance at your own risk.
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Replies (1)
Prime South Africa's replyOfficial
11 Mar 2025, 14:37Hi Nontsomikazi,
Thank you for sharing your thoughts with us!
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition.
One of our team members who specializes in customer support will be reaching out to you soon to discuss your issues and provide more information. Your feedback is really valuable to us, as it helps us improve and ensure a better experience for everyone.
A review of your claim shows that the vehicle has been assessed and a quotation is currently being reviewed by our assessors. Once authorisation has been sent the repair process will commence.
One of our team members who specializes in customer support will be reaching out to you soon to discuss your issues and provide more information. Your feedback is really valuable to us, as it helps us improve and ensure a better experience for everyone.
A review of your claim shows that the vehicle has been assessed and a quotation is currently being reviewed by our assessors. Once authorisation has been sent the repair process will commence.
At Prime, we pride ourselves on offering value-for-money insurance products paired with personalised service to make you feel like part of our family. Your feedback helps us improve and continue delivering on this promise.
Best wishes,
The Prime Team
Prime South Africa's reply11 Mar 2025, 14:37
Official
Hi Nontsomikazi,
Thank you for sharing your thoughts with us!
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves in ensuring that vehicles are returned to clients in a good repaired condition.
One of our team members who specializes in customer support will be reaching out to you soon to discuss your issues and provide more information. Your feedback is really valuable to us, as it helps us improve and ensure a better experience for everyone.
A review of your claim shows that the vehicle has been assessed and a quotation is currently being reviewed by our assessors. Once authorisation has been sent the repair process will commence.
One of our team members who specializes in customer support will be reaching out to you soon to discuss your issues and provide more information. Your feedback is really valuable to us, as it helps us improve and ensure a better experience for everyone.
A review of your claim shows that the vehicle has been assessed and a quotation is currently being reviewed by our assessors. Once authorisation has been sent the repair process will commence.
At Prime, we pride ourselves on offering value-for-money insurance products paired with personalised service to make you feel like part of our family. Your feedback helps us improve and continue delivering on this promise.
Best wishes,
The Prime Team