1 reviews | Active since Jun 2016
They have nothing to offer - not even SERVICE
<p>had an incident in February, till today the vheicle is not repiared. firstly the appointed an investigator on a work day to work tyre,mag and bumper damage, where they took over a month to get a MTN B&B reprot knowing that they will not get anything back. they have set back an i had to do all there investigation for them on the claim. their advisor went on leave for a week and no one worked on the claim till she got back. i have question their assessment report with regards to the mags that was not on the report and they have rep**** by saying if need be they will cross the bridge when they get there in other words. the vheicle went in for repiars and has been in at the p/b for over a month and they have never given updated we always had to follow up they dont want to replace my mag in set as they have advise that they will replace with standart mag only. we have not been informed of this when cover taken and at claim time they take away our only vheicle for over 4 months and leave us yet with nothing - they have requested photo's of the vehicle when we started cover and they could see that the vehicle was never fitted with standard tyres. </p>
Hello Richardene,
We appreciate the time you have taken to raise your concern with us.
A review of your claim revealed that whilst your cell phone record data was found to be necessary due to the circumstances relating to the incident, that the validation of your claim progressed well. And, as you are aware, your claim was subsequently approved in line with your policy terms and conditions.
It is further most pleasing to learn that repairs to your vehicle are close to finalisation and that you will be back on the road soon.
We make every effort to ensure that your PMD policy documents are really easy to read and understand, so you will quickly remember the fact that whilst tyres are not included in your cover, a unique rider may be added to cover should you wish.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello Richardene,
We appreciate the time you have taken to raise your concern with us.
A review of your claim revealed that whilst your cell phone record data was found to be necessary due to the circumstances relating to the incident, that the validation of your claim progressed well. And, as you are aware, your claim was subsequently approved in line with your policy terms and conditions.
It is further most pleasing to learn that repairs to your vehicle are close to finalisation and that you will be back on the road soon.
We make every effort to ensure that your PMD policy documents are really easy to read and understand, so you will quickly remember the fact that whilst tyres are not included in your cover, a unique rider may be added to cover should you wish.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team