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Njabulo N

1 reviews | Active since Jul 2023

06 Sept 2023, 09:00

They failed to assis...

They failed to assist me in fixing my car that was insured by them

0
Replies (2)
Prime South Africa
Prime South Africa's reply06 Sept 2023, 09:54
Official
 
 Dear  Njabulo,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within two business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team 

 
Prime South Africa
Prime South Africa's reply08 Sept 2023, 14:10
Official
 Dear Njabulo

Thank you for your post.

PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase.

We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly purchase policy documents which are clear and concise and our purchase calls which are clear and interactive.

As you are aware, in order for cover to be reinstated after a premium payment is missed, you need to make payment of the premium and submit updated photographs if the insured vehicle.

Our Market Conduct Team has already been in contact with you to provide you comprehensive feedback regarding your matter.

It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.

Assuring you of our continued best endeavours on your behalf.

Kind regards,

The PMD Team.