NZ
Ntuthuko Z
1 reviews | Active since Oct 2025
24 Oct 2025, 09:24
They don't call back...
They don't call back in time and don't send emails like they promised they will
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
24 Oct 2025, 13:47Dear Ntuthuko, we appreciate you taking the time to review us and look forward to our continuous relationship. Have a Prime day!
Prime South Africa's reply24 Oct 2025, 13:47
Official
Dear Ntuthuko, we appreciate you taking the time to review us and look forward to our continuous relationship. Have a Prime day!
Prime South Africa's replyOfficial
30 Oct 2025, 15:58Hello Ntuthuko,
Thank you for bringing your concerns to our attention. We value your feedback and appreciate the opportunity to address your experience.
At Prime, we are committed to providing excellent service and ensuring that our clients feel supported throughout their journey with us. Rest assured that appropriate actions have been taken following the missed appointment with our New Business Unit which prompted your post.
We are pleased to note that you were assisted the same day and obtained the letter you wanted.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and download your documents in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply30 Oct 2025, 15:58
Official
Hello Ntuthuko,
Thank you for bringing your concerns to our attention. We value your feedback and appreciate the opportunity to address your experience.
At Prime, we are committed to providing excellent service and ensuring that our clients feel supported throughout their journey with us. Rest assured that appropriate actions have been taken following the missed appointment with our New Business Unit which prompted your post.
We are pleased to note that you were assisted the same day and obtained the letter you wanted.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and download your documents in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team