NK
Noziphiwe K
1 reviews | Active since May 2025
30 May 2025, 15:57
They do not want to fix my car
They do not want to fix my car. Is with them since December
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
02 Jun 2025, 08:27Dear Noziphiwe, we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's reply02 Jun 2025, 08:27
Official
Dear Noziphiwe, we are sorry to hear about your experience and thank you for bringing it to our attention. We will acknowledge your complaint in writing within 48. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
04 Jun 2025, 12:16Hello Noziphiwe K,
Thank you for taking the time to share your concerns with us.
Thank you for taking the time to share your concerns with us.
We understand how frustrating it must be to experience delays in the repair process. At Prime SA, we are committed to ensuring fair outcomes and quality service for all our clients, and we value the opportunity to address your concerns.
The repair process involves multiple steps, including assessing the damage, sourcing parts, and coordinating with repairers. Currently, the vehicle is with Toyota for engine repairs, which are being handled by you. Once completed, the vehicle will return to the panel beater for the remaining bodywork.
Our Market Conduct Team will contact you shortly to provide further clarity and assistance.
Our Market Conduct Team will contact you shortly to provide further clarity and assistance.
At Prime SA, we strive to deliver personalised and budget-friendly insurance solutions, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team
Prime South Africa's reply04 Jun 2025, 12:16
Official
Hello Noziphiwe K,
Thank you for taking the time to share your concerns with us.
Thank you for taking the time to share your concerns with us.
We understand how frustrating it must be to experience delays in the repair process. At Prime SA, we are committed to ensuring fair outcomes and quality service for all our clients, and we value the opportunity to address your concerns.
The repair process involves multiple steps, including assessing the damage, sourcing parts, and coordinating with repairers. Currently, the vehicle is with Toyota for engine repairs, which are being handled by you. Once completed, the vehicle will return to the panel beater for the remaining bodywork.
Our Market Conduct Team will contact you shortly to provide further clarity and assistance.
Our Market Conduct Team will contact you shortly to provide further clarity and assistance.
At Prime SA, we strive to deliver personalised and budget-friendly insurance solutions, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Kind regards,
The Prime SA Team