QQ
Qwanell Q
1 reviews | Active since Oct 2021
25 Oct 2021, 14:43
They couldn't help with my claim even after it was approved
They couldn't help with my claim even after it was approved. I have learnt my lesson after being with them for 4years. I have not received my vehicle even now after I had took the buyback option, They had said they will return it.
Helpful (0)
Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
25 Oct 2021, 15:08Dear Qwanell Q,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply25 Oct 2021, 15:08
Official
Dear Qwanell Q,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
QQ
Qwanell Q's updateReviewer Update
27 Oct 2021, 21:00Dear HelloPeter.
I have been a client of Prime Meridian Direct for 4years without having incident.
The treatment i had received from Pmd is unacceptable as a client I felt used ever since I've not gave them any problems when it came to premium
On the 06 October 2021, PMD came to tow my vehicle from my residential address to their Mechanical workshop (AutoMagic) in Centurion. The car was completely in good condition with all the parts attached to their designated areas. (I will attach the before and after pictures).
On the 27th October my vehicle came back without bumper. Rear Lights. Rear middle grill. Worse there was markings on my vehicle of which they could've been removed and my car returned back to me as it was before Pmd towed it.
Gabriella Da Silva (PMD) on our telephonic liaison. She quoted that (AutoMagic) has assembled my car and she had told them to.
I feel so humiliated because that is my hard earned vehicle for PMD to treat their clients this way it shows that they don't care about customer service.
I have been a client of Prime Meridian Direct for 4years without having incident.
The treatment i had received from Pmd is unacceptable as a client I felt used ever since I've not gave them any problems when it came to premium
On the 06 October 2021, PMD came to tow my vehicle from my residential address to their Mechanical workshop (AutoMagic) in Centurion. The car was completely in good condition with all the parts attached to their designated areas. (I will attach the before and after pictures).
On the 27th October my vehicle came back without bumper. Rear Lights. Rear middle grill. Worse there was markings on my vehicle of which they could've been removed and my car returned back to me as it was before Pmd towed it.
Gabriella Da Silva (PMD) on our telephonic liaison. She quoted that (AutoMagic) has assembled my car and she had told them to.
I feel so humiliated because that is my hard earned vehicle for PMD to treat their clients this way it shows that they don't care about customer service.
QQ
Qwanell Q's update27 Oct 2021, 21:00
Reviewer Update
Dear HelloPeter.
I have been a client of Prime Meridian Direct for 4years without having incident.
The treatment i had received from Pmd is unacceptable as a client I felt used ever since I've not gave them any problems when it came to premium
On the 06 October 2021, PMD came to tow my vehicle from my residential address to their Mechanical workshop (AutoMagic) in Centurion. The car was completely in good condition with all the parts attached to their designated areas. (I will attach the before and after pictures).
On the 27th October my vehicle came back without bumper. Rear Lights. Rear middle grill. Worse there was markings on my vehicle of which they could've been removed and my car returned back to me as it was before Pmd towed it.
Gabriella Da Silva (PMD) on our telephonic liaison. She quoted that (AutoMagic) has assembled my car and she had told them to.
I feel so humiliated because that is my hard earned vehicle for PMD to treat their clients this way it shows that they don't care about customer service.
I have been a client of Prime Meridian Direct for 4years without having incident.
The treatment i had received from Pmd is unacceptable as a client I felt used ever since I've not gave them any problems when it came to premium
On the 06 October 2021, PMD came to tow my vehicle from my residential address to their Mechanical workshop (AutoMagic) in Centurion. The car was completely in good condition with all the parts attached to their designated areas. (I will attach the before and after pictures).
On the 27th October my vehicle came back without bumper. Rear Lights. Rear middle grill. Worse there was markings on my vehicle of which they could've been removed and my car returned back to me as it was before Pmd towed it.
Gabriella Da Silva (PMD) on our telephonic liaison. She quoted that (AutoMagic) has assembled my car and she had told them to.
I feel so humiliated because that is my hard earned vehicle for PMD to treat their clients this way it shows that they don't care about customer service.
Prime South Africa's replyOfficial
01 Nov 2021, 14:05Dear Qwanell Q,
Thank you for your post. We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
We are delighted to confirm that the claim was approved and your vehicle already collected.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected.
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of everyday South Africans.
Assuring you of our continued best endeavours.
Kind regards.
The PMD Team
Prime South Africa's reply01 Nov 2021, 14:05
Official
Dear Qwanell Q,
Thank you for your post. We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.
We are delighted to confirm that the claim was approved and your vehicle already collected.
A review of the communication on the claim confirms that our staff has kept you as well informed as can be reasonably expected.
It will no doubt delight you to recall that PMD provides a range of affordable insurance products with great benefits to accommodate the pocket and needs of everyday South Africans.
Assuring you of our continued best endeavours.
Kind regards.
The PMD Team