NS
Nonhlanhla S
1 reviews | Active since Aug 2025
26 Aug 2025, 11:43
They cancelled my no...
They cancelled my nominated driver 3 months back without contacting me
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
26 Aug 2025, 15:12Dear Nonhlanhla, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply26 Aug 2025, 15:12
Official
Dear Nonhlanhla, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
28 Aug 2025, 13:42Dear Nonhlanhla,
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
Our records indicate that your nominated driver was removed on 21 November 2024 at your request to reduce the premium. The updated policy schedule reflecting this change was emailed to you on the same day. We are pleased to confirm that your nominated driver has now been reinstated on your policy.
Isn’t it reassuring to know that Prime’s comprehensive policy includes an open driver feature, giving you added flexibility and peace of mind?
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
Our records indicate that your nominated driver was removed on 21 November 2024 at your request to reduce the premium. The updated policy schedule reflecting this change was emailed to you on the same day. We are pleased to confirm that your nominated driver has now been reinstated on your policy.
Isn’t it reassuring to know that Prime’s comprehensive policy includes an open driver feature, giving you added flexibility and peace of mind?
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply28 Aug 2025, 13:42
Official
Dear Nonhlanhla,
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
Our records indicate that your nominated driver was removed on 21 November 2024 at your request to reduce the premium. The updated policy schedule reflecting this change was emailed to you on the same day. We are pleased to confirm that your nominated driver has now been reinstated on your policy.
Isn’t it reassuring to know that Prime’s comprehensive policy includes an open driver feature, giving you added flexibility and peace of mind?
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your concerns with us. We value all feedback as it helps us improve our service.
Our records indicate that your nominated driver was removed on 21 November 2024 at your request to reduce the premium. The updated policy schedule reflecting this change was emailed to you on the same day. We are pleased to confirm that your nominated driver has now been reinstated on your policy.
Isn’t it reassuring to know that Prime’s comprehensive policy includes an open driver feature, giving you added flexibility and peace of mind?
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team