HM
Hlehle M
1 reviews | Active since Sept 2020
03 Feb 2026, 09:49
They are so desperate for money, they refusing to cancel my car insurance
Why it should take 3 months to cancel my car insurance. I have been promised call back since December 2025. What are you benefiting from this, because I reverse my money each an every month. You so desperate.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
03 Feb 2026, 15:42Hello Hlehle, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply03 Feb 2026, 15:42
Official
Hello Hlehle, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
05 Feb 2026, 08:53Hello Hlehle M,
Thank you for reaching out to us.
We understand how frustrating it can be to feel let down by the service you received, and we truly value the opportunity to address your concerns.
We can confirm that your policy has been successfully cancelled. Our team attempted to contact you to address your concerns, but unfortunately, we were unable to reach you. For any further clarification or detailed feedback, we encourage you to reach out to our internal complaints team directly.
As you may know, Prime has a skilled Market Conduct Team that specializes in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for reaching out to us.
We understand how frustrating it can be to feel let down by the service you received, and we truly value the opportunity to address your concerns.
We can confirm that your policy has been successfully cancelled. Our team attempted to contact you to address your concerns, but unfortunately, we were unable to reach you. For any further clarification or detailed feedback, we encourage you to reach out to our internal complaints team directly.
As you may know, Prime has a skilled Market Conduct Team that specializes in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply05 Feb 2026, 08:53
Official
Hello Hlehle M,
Thank you for reaching out to us.
We understand how frustrating it can be to feel let down by the service you received, and we truly value the opportunity to address your concerns.
We can confirm that your policy has been successfully cancelled. Our team attempted to contact you to address your concerns, but unfortunately, we were unable to reach you. For any further clarification or detailed feedback, we encourage you to reach out to our internal complaints team directly.
As you may know, Prime has a skilled Market Conduct Team that specializes in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for reaching out to us.
We understand how frustrating it can be to feel let down by the service you received, and we truly value the opportunity to address your concerns.
We can confirm that your policy has been successfully cancelled. Our team attempted to contact you to address your concerns, but unfortunately, we were unable to reach you. For any further clarification or detailed feedback, we encourage you to reach out to our internal complaints team directly.
As you may know, Prime has a skilled Market Conduct Team that specializes in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team