SH
Sanele H
1 reviews | Active since Oct 2020
28 Oct 2020, 12:14
They are playing guess game with my claim
I have been paying my premiums without hesitation, been loyal to the insurance for over a year. But when it comes to claiming they decide to reject my claim based on a information I don't know how they got. They are claiming I was driving at over 80 in a 60km zone, and they found that out by measuring which didn't happen at on the scene and by wheel marks which I am sure are not mine as they are so many wheel marks on that road. The investigator they sent didn't even look at the car no one in fact came to check the car, all they did was to deem the car written on top without coming to see or even inspect it. They then send a letter saying they explained everything and they only thing they explained is the speed nothing more. No road marking on the road are explained. I will still dispute this it dire doesn't end here
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
28 Oct 2020, 12:43Dear Sanele H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply28 Oct 2020, 12:43
Official
Dear Sanele H,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
SH
Sanele H's updateReviewer Update
28 Oct 2020, 13:19Land your call centre team is the worst, I spoke to 2 consultants one hanged up on me and the other just kept quiet when I need details on the person allocated to my claim as they had promised to send them via message the finance house needed these details and they didn't bother helping me out. I still have one car insured with PMD and I will be taking my business elsewherex I cannot be begging people I pay to have my car insurred and they act like they are rendering free services to me. I need answers from PMD first before I involve the ombudsman or lawyers in all this
SH
Sanele H's update28 Oct 2020, 13:19
Reviewer Update
Land your call centre team is the worst, I spoke to 2 consultants one hanged up on me and the other just kept quiet when I need details on the person allocated to my claim as they had promised to send them via message the finance house needed these details and they didn't bother helping me out. I still have one car insured with PMD and I will be taking my business elsewherex I cannot be begging people I pay to have my car insurred and they act like they are rendering free services to me. I need answers from PMD first before I involve the ombudsman or lawyers in all this
Prime South Africa's replyOfficial
30 Oct 2020, 11:44Dear Sanele H,
We appreciate you taking the time to alert us to your dissatisfaction with the outcome of your claim.
Rest assured that at PMD we pride ourselves on making fair and objective decisions on all claims. We are still obliged to apply our policy terms and conditions as well as the laws of the road when validating claims.
The matter was referred to our Market Conduct Department who shall provide you with a detailed explanation regarding the outcome of your claim.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions affected by the pandemic and lockdown restrictions, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply30 Oct 2020, 11:44
Official
Dear Sanele H,
We appreciate you taking the time to alert us to your dissatisfaction with the outcome of your claim.
Rest assured that at PMD we pride ourselves on making fair and objective decisions on all claims. We are still obliged to apply our policy terms and conditions as well as the laws of the road when validating claims.
The matter was referred to our Market Conduct Department who shall provide you with a detailed explanation regarding the outcome of your claim.
We are of course, delighted to confirm once more that unlike with many other insurers, and notwithstanding economic conditions affected by the pandemic and lockdown restrictions, PMD guarantees never to increase premiums on claim free policies.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team