MS
Mmakwena S
1 reviews | Active since Feb 2026
19 Feb 2026, 08:29
They are not giving feedback as they suppose to
They are not giving feedback as they suppose to. Claim took very long, frustrating and claim took more than 30 days not been processed. They need you to run after them. Their service is not pleasing at all.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 Feb 2026, 08:38Hello Mmakwena, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply19 Feb 2026, 08:38
Official
Hello Mmakwena, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
20 Feb 2026, 15:23Hello Mmakwena S,
Thank you for taking the time to share your feedback with us. We truly appreciate all input, as it helps us continually enhance the service and support we provide to our clients.
At Prime, we are committed to handling every claim fairly, consistently and with the level of diligence required to ensure an accurate and reliable outcome. In your case, certain validations and checks needed to be completed before a fair decision could be finalised.
We are pleased to confirm that your claim has since been approved, and this outcome has already been communicated to you.
With up to 20% additional cover on your car’s insured value, Prime ensures you can settle your car loan completely, stress-free.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Feb 2026, 15:23
Official
Hello Mmakwena S,
Thank you for taking the time to share your feedback with us. We truly appreciate all input, as it helps us continually enhance the service and support we provide to our clients.
At Prime, we are committed to handling every claim fairly, consistently and with the level of diligence required to ensure an accurate and reliable outcome. In your case, certain validations and checks needed to be completed before a fair decision could be finalised.
We are pleased to confirm that your claim has since been approved, and this outcome has already been communicated to you.
With up to 20% additional cover on your car’s insured value, Prime ensures you can settle your car loan completely, stress-free.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team