LL
Laura L
1 reviews | Active since Jan 2026
10 Feb 2026, 16:24
They are not delivering according to my contract
They are not delivering according to my contract. Very unhappy at this stage
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
11 Feb 2026, 06:52Hello Laura , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply11 Feb 2026, 06:52
Official
Hello Laura , thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
11 Feb 2026, 11:49Hello Laura,
Thank you for your post and for taking the time to share your experience.
We know how important your car is to your daily life and we value any feedback you may have to offer in respect of our car hire services.
A review of your claim confirms that your policy includes the car hire benefit, which is offered through one of our approved service providers. Your policy schedule confirms that you are liable for any deposits, running costs or additional charges and fees in this regard.
Our Market Conduct Team has been alerted to investigate this further and will contact you shortly to provide more clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post and for taking the time to share your experience.
We know how important your car is to your daily life and we value any feedback you may have to offer in respect of our car hire services.
A review of your claim confirms that your policy includes the car hire benefit, which is offered through one of our approved service providers. Your policy schedule confirms that you are liable for any deposits, running costs or additional charges and fees in this regard.
Our Market Conduct Team has been alerted to investigate this further and will contact you shortly to provide more clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply11 Feb 2026, 11:49
Official
Hello Laura,
Thank you for your post and for taking the time to share your experience.
We know how important your car is to your daily life and we value any feedback you may have to offer in respect of our car hire services.
A review of your claim confirms that your policy includes the car hire benefit, which is offered through one of our approved service providers. Your policy schedule confirms that you are liable for any deposits, running costs or additional charges and fees in this regard.
Our Market Conduct Team has been alerted to investigate this further and will contact you shortly to provide more clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for your post and for taking the time to share your experience.
We know how important your car is to your daily life and we value any feedback you may have to offer in respect of our car hire services.
A review of your claim confirms that your policy includes the car hire benefit, which is offered through one of our approved service providers. Your policy schedule confirms that you are liable for any deposits, running costs or additional charges and fees in this regard.
Our Market Conduct Team has been alerted to investigate this further and will contact you shortly to provide more clarity.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aid in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team