1 reviews | Active since Apr 2010
Their client dishonesty results in my claim being rejected
I have had a very bad experience with PMD. They client bumped into us,they client called them in front of us to register the claim confirmin what happened then he changed the story on the claim forms they sent him. They told over 5 months to finalise the claim and I had to follow up numerous times. I will not accept the rejection and if nothing is done I am going to the Oubudsman. PMD is not treating customers fairly and I will not be liable for damages caused by a person who can't drive and all of a sudden doesn't take accountability. Relook and the facts and advice so I can take it further
Hello pule3127,
Your uneasiness is noted and respected.
Whilst we are deeply empathetic to your challenging circumstances, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
We have often found that it is due to high excess charged at a Third Party's own Insurer that causes them to claim elsewhere. In light of this we offer our client's zero excess when they claim, which means our clients are not inconvenienced by having to claim from a Third Party Insurer.
Our records indicate that your Third Party claim has been finalised and that the outcome has been communicated to you. We are relieved that an analysis of the damage sustained to your vehicle revealed that although you rear-ended our client’s vehicle, the damages sustained were cosmetic.
Kind Regards,
The PMD Team
Hello pule3127,
Your uneasiness is noted and respected.
Whilst we are deeply empathetic to your challenging circumstances, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
We have often found that it is due to high excess charged at a Third Party's own Insurer that causes them to claim elsewhere. In light of this we offer our client's zero excess when they claim, which means our clients are not inconvenienced by having to claim from a Third Party Insurer.
Our records indicate that your Third Party claim has been finalised and that the outcome has been communicated to you. We are relieved that an analysis of the damage sustained to your vehicle revealed that although you rear-ended our client’s vehicle, the damages sustained were cosmetic.
Kind Regards,
The PMD Team