LL
Lesego L
1 reviews | Active since Jan 2026
20 Feb 2026, 16:08
Their claim process ...
Their claim process takes forever, they have no sense of urgency
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
20 Feb 2026, 17:07Hello Lesego, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply20 Feb 2026, 17:07
Official
Hello Lesego, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
25 Feb 2026, 09:59Hello Lesego L,
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients.
At Prime, we aim to handle every claim as quickly and fairly as possible, while keeping clients appropriately informed throughout the process.
We're pleased to note that your claim was approved in a short time. While we regret your frustration with the process, the repair of your car is dependent on specific manufacturer parts that are on back‑order – a supplier issue that neither Prime nor the repairer can control. Our commitment is to closely monitor progress and keep you updated throughout the process.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply25 Feb 2026, 09:59
Official
Hello Lesego L,
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients.
At Prime, we aim to handle every claim as quickly and fairly as possible, while keeping clients appropriately informed throughout the process.
We're pleased to note that your claim was approved in a short time. While we regret your frustration with the process, the repair of your car is dependent on specific manufacturer parts that are on back‑order – a supplier issue that neither Prime nor the repairer can control. Our commitment is to closely monitor progress and keep you updated throughout the process.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
The Prime SA Team