TM
Thomas M

1 reviews | Active since Mar 2014

11 Aug 2023, 04:57

Theft

Wrong debit date now my account has negative 1k

0
Replies (3)
Prime South Africa
Prime South Africa's reply11 Aug 2023, 10:30
Official
Dear Thomas M,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team 
Prime South Africa
Prime South Africa's reply17 Aug 2023, 12:12
Official
 Dear Thomas M

Client service is extremely important to us. Therefore, we appreciate the time you have taken to bring your unease to our attention.

As you can appreciate, at PMD, we always seek to ensure that our clients are brought under cover as best as we possibly can. As such, should there be a missed premium, we may run an auto-debit at the end of your grace period to ensure that you still enjoy the benefits under the policy.

Our Market Conduct Team will be in contact with you to provide you with detailed correspondence regarding our position on the matter.

It will no doubt delight you to learn that with PMD obtaining a personal lines insurance quote is quick and easy and can be done through our user-friendly website at www.prime.co.za.

Kind regards,
The PMD Team 
TM
Thomas M's update17 Aug 2023, 13:02
Reviewer Update
Who gave you auth to auto-debit?!?!?!?!?!?!?!?