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Mveli M
1 reviews | Active since Nov 2022
02 Jun 2025, 00:41
The worst service ever , avoid using this insurance
Worst experience ever they kept my vehicle for 3 months without any communication on my claim and long story short my claim was declined and a couple of people have had the same experience just steer clear of this insurance company
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
02 Jun 2025, 07:51 Dear Mveli , we apologize for the inconvenience you have encountered. Please be assured that we will acknowledge your complaint within 48 hours. We appreciate your understanding. Kind regards, the Prime SA team.
Prime South Africa's reply02 Jun 2025, 07:51
Official
Dear Mveli , we apologize for the inconvenience you have encountered. Please be assured that we will acknowledge your complaint within 48 hours. We appreciate your understanding. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
05 Jun 2025, 14:04Hello Mveli M,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be to feel let down during a claims process. At Prime SA, we are committed to providing fair outcomes and excellent service to all our clients, and we take your concerns seriously.
While we cannot discuss the specifics of your claim on a public platform, we can confirm that all claims are carefully validated in line with the terms of the policy. In this instance, the National Financial Ombud Scheme (NFO) has reviewed the matter and confirmed that the outcome, including the release fees, was fair and in accordance with the policy terms.
Our internal complaints team remains available to provide you with a detailed explanation of the outcome and address any further concerns you may have.
Prime SA is dedicated to offering value-for-money insurance products and personalised service, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be to feel let down during a claims process. At Prime SA, we are committed to providing fair outcomes and excellent service to all our clients, and we take your concerns seriously.
While we cannot discuss the specifics of your claim on a public platform, we can confirm that all claims are carefully validated in line with the terms of the policy. In this instance, the National Financial Ombud Scheme (NFO) has reviewed the matter and confirmed that the outcome, including the release fees, was fair and in accordance with the policy terms.
Our internal complaints team remains available to provide you with a detailed explanation of the outcome and address any further concerns you may have.
Prime SA is dedicated to offering value-for-money insurance products and personalised service, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply05 Jun 2025, 14:04
Official
Hello Mveli M,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be to feel let down during a claims process. At Prime SA, we are committed to providing fair outcomes and excellent service to all our clients, and we take your concerns seriously.
While we cannot discuss the specifics of your claim on a public platform, we can confirm that all claims are carefully validated in line with the terms of the policy. In this instance, the National Financial Ombud Scheme (NFO) has reviewed the matter and confirmed that the outcome, including the release fees, was fair and in accordance with the policy terms.
Our internal complaints team remains available to provide you with a detailed explanation of the outcome and address any further concerns you may have.
Prime SA is dedicated to offering value-for-money insurance products and personalised service, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us.
We understand how frustrating it can be to feel let down during a claims process. At Prime SA, we are committed to providing fair outcomes and excellent service to all our clients, and we take your concerns seriously.
While we cannot discuss the specifics of your claim on a public platform, we can confirm that all claims are carefully validated in line with the terms of the policy. In this instance, the National Financial Ombud Scheme (NFO) has reviewed the matter and confirmed that the outcome, including the release fees, was fair and in accordance with the policy terms.
Our internal complaints team remains available to provide you with a detailed explanation of the outcome and address any further concerns you may have.
Prime SA is dedicated to offering value-for-money insurance products and personalised service, ensuring our clients feel supported every step of the way.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team