RS
Richard S
1 reviews | Active since Oct 2024
19 Mar 2025, 18:20
The worst insurance ever
The worst insurance ever.i was promised the world but given a raw deal .I will never ever recommend these people to anyone else.i had an accident and am supposed to get assistance,but additional charges on the access I'm supposed to pay of10000rand have been added..now they want 15000 in total .I might as well fix the car myself. Then I'm being told that's how they operate.dont use these ****mers.im cancelling everything with them
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Replies (2)
Prime South Africa's replyOfficial
20 Mar 2025, 06:53 Dear Richard,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team
Prime South Africa's reply20 Mar 2025, 06:53
Official
Dear Richard,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team
Prime South Africa's replyOfficial
27 Mar 2025, 14:05Dear Richard S,
Thank you for bringing your concerns to our attention. At Prime, we are committed to ensuring that all matters are handled with the utmost care and diligence.
Regarding your claim, we’d like to confirm that we have thoroughly reviewed the details of your case. The early claim excess and main driver excess were app**** in line with the terms and conditions of your policy. These terms were outlined in your policy documentation and communicated during the policy inception process.
To ensure your concerns are addressed comprehensively, a member of our Market Conduct Team will be in contact with you shortly to discuss your case further.
At Prime, we pride ourselves on offering value-for-money insurance products that are simple, reliable, and designed to give you peace of mind. We remain committed to providing you with the best possible service and support.
Kind regards,
The Prime Team
The Prime Team
Prime South Africa's reply27 Mar 2025, 14:05
Official
Dear Richard S,
Thank you for bringing your concerns to our attention. At Prime, we are committed to ensuring that all matters are handled with the utmost care and diligence.
Regarding your claim, we’d like to confirm that we have thoroughly reviewed the details of your case. The early claim excess and main driver excess were app**** in line with the terms and conditions of your policy. These terms were outlined in your policy documentation and communicated during the policy inception process.
To ensure your concerns are addressed comprehensively, a member of our Market Conduct Team will be in contact with you shortly to discuss your case further.
At Prime, we pride ourselves on offering value-for-money insurance products that are simple, reliable, and designed to give you peace of mind. We remain committed to providing you with the best possible service and support.
Kind regards,
The Prime Team
The Prime Team