KM
Kagiso M
1 reviews | Active since Aug 2021
19 Apr 2023, 11:10
The worst insurance company in SA.
I got into an accident on 25/02. The claim was approved on the 10/03. Then, the authorization to the repairer was sent on 20/03. Today is 19/04, and I still don't have my car bcos PMD is still searching for 2nd hand parts. I took the liberty to call BWM to find out if they have the parts and they confirmed that they do. This is how I know they busy searching for 2nd parts. I drive a 3 series GT which aren't easy to come by, so I guess I'll have to wait 6 months or more for them to get 2nd hand parts. It will be 2 months in a few days time since my accident and my car still isn't fixed, not because of the repairers but because PMD wants to source 2nd parts for my car.
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Replies (2)
Prime South Africa's replyOfficial
19 Apr 2023, 12:49Dear Kagiso,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply19 Apr 2023, 12:49
Official
Dear Kagiso,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
05 May 2023, 13:20Dear Kagiso M,
Thank you for your post.
At PMD, we take immense pride in paying all valid claims with as little delay as possible.
As you know, the repair process may be affected by factors outside the control of both the repairer and ourselves, such as the delay in parts from the supplier. While we appreciate the frustration this has caused you, there is little more that can reasonably be done to speed up the process.
Do not hesitate to contact your file handler in our Market Conduct Team for more information and assistance in this regard.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply05 May 2023, 13:20
Official
Dear Kagiso M,
Thank you for your post.
At PMD, we take immense pride in paying all valid claims with as little delay as possible.
As you know, the repair process may be affected by factors outside the control of both the repairer and ourselves, such as the delay in parts from the supplier. While we appreciate the frustration this has caused you, there is little more that can reasonably be done to speed up the process.
Do not hesitate to contact your file handler in our Market Conduct Team for more information and assistance in this regard.
As you are no doubt aware, our comprehensive cover offers an incredible feature which reduces the excess payable to zero within a remarkably short time.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team