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Vusi N
1 reviews | Active since Jul 2022
04 Jul 2022, 10:02
The Worst Insurance and *********** Insurance Company.
I received the worst service from Prime Meridian Direct (PMD).
The steering Rack was damaged due to localised flooding and to my surprise my claim was declined and PMD provided the following reasons: 1. Incorrect information was provided and intentionally ****; 2. The Tracki9ng unit indicated that the vehicle was damaged way before it was reported 3. The area Lichtenburg did not experience any rain between 29 April and 02 May 2022. 4. PMD further claimed that the damage was due to wear and tear. The reasons provided above are untrue, i have requested telephone conversation between myself and representative of PMD by the name Roney and he has not sent it. The weather information from SAWS contradicts the claim of PMD, the tracking information further contradicts this in addition no accessor visited the said area to verify if there are areas of localised flooding.
The consultants were so unprofessional to an extent that they requested that i put together money to have Audi Welkom assess if indeed the damage is due to water. The Diagnostic test run by Audi Welkom contradicts what PMD is saying regarding the damage was due wear and tear, all this is false and is not true this is also contained in the communication i had with Roney.
I am really disappointed and unhappy as a customer and this has left a bad taste on my mouth about PMD . It is a company i would not recommend to anyone, i will posting my reports and facts on my Facebook page for the rest of the world to see, we cant be bul**** by insurance companies as consumers.
Helpful (0)
Replies (9)0
Replies (9)
Prime South Africa's replyOfficial
04 Jul 2022, 13:34Dear Vusi N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply04 Jul 2022, 13:34
Official
Dear Vusi N,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
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Vusi N's updateReviewer Update
04 Jul 2022, 14:05I hope that this will be aligned with the core values of the organisation which are: Humility, Professional and Serious-Minded, Innovative and Entrepreneurial...
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Vusi N's update04 Jul 2022, 14:05
Reviewer Update
I hope that this will be aligned with the core values of the organisation which are: Humility, Professional and Serious-Minded, Innovative and Entrepreneurial...
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Vusi N's updateReviewer Update
05 Jul 2022, 10:46To further assist you kindly please refer to the telephonic conversation between my brother Bongane Nkuna *** and Roney PMD -*** the conversation was held on 20 June 2022 at 11:39 i have requested for the recording of which the gentleman Roney who was the claims handler refused to hand over.
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Vusi N's update05 Jul 2022, 10:46
Reviewer Update
To further assist you kindly please refer to the telephonic conversation between my brother Bongane Nkuna *** and Roney PMD -*** the conversation was held on 20 June 2022 at 11:39 i have requested for the recording of which the gentleman Roney who was the claims handler refused to hand over.
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Vusi N's updateReviewer Update
05 Jul 2022, 11:15Rodney Mdluli
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Vusi N's update05 Jul 2022, 11:15
Reviewer Update
Rodney Mdluli
Prime South Africa's replyOfficial
06 Jul 2022, 17:37Dear Vusi N
Thank you for your post.
At PMD we pride ourselves on our professional and thorough claim validation process which ensures the prompt payment of all valid claims.
We regret your discontent regarding the outcome of your claim. Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions. A review of your claim confirms that the decision reached was accurately based on an assessment conducted on the insured vehicle and independent unbiased data.
Our Market Conduct Team will review your concern and provide you with a detailed explanation regarding the matter and your experience with us.
It will no doubt please you to remember that PMD provides 24 hour roadside assistance to all clients following an incident that renders the vehicle undrivable.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The PMD Team
Prime South Africa's reply06 Jul 2022, 17:37
Official
Dear Vusi N
Thank you for your post.
At PMD we pride ourselves on our professional and thorough claim validation process which ensures the prompt payment of all valid claims.
We regret your discontent regarding the outcome of your claim. Whilst it is true that the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions. A review of your claim confirms that the decision reached was accurately based on an assessment conducted on the insured vehicle and independent unbiased data.
Our Market Conduct Team will review your concern and provide you with a detailed explanation regarding the matter and your experience with us.
It will no doubt please you to remember that PMD provides 24 hour roadside assistance to all clients following an incident that renders the vehicle undrivable.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The PMD Team
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Vusi N's updateReviewer Update
06 Jul 2022, 20:58I am not satisfied as your review is based on existing data from the accessor ... I bring the following to your attention, the steering rack was never stripped to verify that it was water damage, the accessor never visited the said area and no interview was conducted with myself. I refer to you to a conversation between myself and Rodney who is blatantly biased, this is contained in the recording....The claim was reported on 03 May 2022 PMD has not asked myself why this was not reported on the 30 April 2022...Furthermore it is my view that PMD was not interested in verifying facts but was rather quick to decline my claim .
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Vusi N's update06 Jul 2022, 20:58
Reviewer Update
I am not satisfied as your review is based on existing data from the accessor ... I bring the following to your attention, the steering rack was never stripped to verify that it was water damage, the accessor never visited the said area and no interview was conducted with myself. I refer to you to a conversation between myself and Rodney who is blatantly biased, this is contained in the recording....The claim was reported on 03 May 2022 PMD has not asked myself why this was not reported on the 30 April 2022...Furthermore it is my view that PMD was not interested in verifying facts but was rather quick to decline my claim .
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Vusi N's updateReviewer Update
06 Jul 2022, 21:00I will be further take this matter up for review and in addition request a meeting with PMD so to present my evidence in person vs the findings of PMD
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Vusi N's update06 Jul 2022, 21:00
Reviewer Update
I will be further take this matter up for review and in addition request a meeting with PMD so to present my evidence in person vs the findings of PMD
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Vusi N's updateReviewer Update
07 Jul 2022, 11:13I am still waiting for a response on the above as this is very crucial in ensuring all facts all on the table, it cannot be normal that claims of loyal paying customers are declined without them being afforded the opportunity to present all facts.
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Vusi N's update07 Jul 2022, 11:13
Reviewer Update
I am still waiting for a response on the above as this is very crucial in ensuring all facts all on the table, it cannot be normal that claims of loyal paying customers are declined without them being afforded the opportunity to present all facts.
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Vusi N's updateReviewer Update
14 Jul 2022, 11:07A response has been received from PMD and i am going forward with further action as i am not satisfied at all. A detailed response to the report provided PMD will be compiled and returned soon...i will not rest until PMD does the right thing.
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Vusi N's update14 Jul 2022, 11:07
Reviewer Update
A response has been received from PMD and i am going forward with further action as i am not satisfied at all. A detailed response to the report provided PMD will be compiled and returned soon...i will not rest until PMD does the right thing.