The worse insurance company in the world- second time in one year Bad service

I was in a motor vehicle accident on the 14th of December 2017, made a claim on the same day- was told that id get my car next year because companies were close for holidays- I carried on with the claim- sent as many pictures as possible and called to find out if they had received the claim forms- they said they hadn't sent 4 other emails then eventually the told me the pictures were stuck on the server. I following up daily and for 2 days they said the claim was stuck on their workflow waiting for someone to work on it- which in my experience is ****- eventually requested they send me their claim flow or a document explaining their SLA they said they don't have a service level agreement document or a claim flow, they even requested I get the accident report to help them with their flowless claim processs- I carried on contacting them and eventually my claim was handed over to a Rudi Underhay who is telling me they want are awaiting an accident report since the 21st December till today to interview parties involved . Why are parties that don't pay for my cover being interviewed? how is that going to assisted in my car being repaired ? Is the accident report not evidence enough that there was an accident?... All they keep doing is apologising and not even calling to give feed back...I am disappointed at how the premium is religiously debited every month but when its time to pay out or repair the vehicle all sorts of ways and delay tactic are used not to repair the vehicle...as I said on my last call with Rudi I WANT MY CAR REPAIRED ASAP OR I AM TAKING FURTHER ACTION this is all nonsense and I won't be treated like a ******** after going through so much trauma- the impact on my vehicle is evident that the taxi was not at the intersection when I passed now STOP IT !!!! ENOUGH IS ENOUGH!!!