ZD
Zinhle D
1 reviews | Active since Jun 2020
20 Feb 2025, 16:53
The service that I received from PMD they are *********** , it is almost a month since my car went to panel beater it is not yet fixed
The service that I received from PMD they are *********** , it is almost a month since my car went to panel beater it is not yet fixed .They’ve have been telling the same story for the past two weeks .
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Replies (1)
Prime South Africa's replyOfficial
26 Feb 2025, 17:01Hello Zinhle D,
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves on ensuring that vehicles are returned to clients in a good, repaired condition.
It is sometimes the case that the repair process is affected by a number of factors that are outside of our control. We are dependent on the repairer’s turnaround times.
The repairer has advised that they have since received the outstanding parts,.
Our market conduct team will be in contact with you for further clarity.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves on ensuring that vehicles are returned to clients in a good, repaired condition.
It is sometimes the case that the repair process is affected by a number of factors that are outside of our control. We are dependent on the repairer’s turnaround times.
The repairer has advised that they have since received the outstanding parts,.
Our market conduct team will be in contact with you for further clarity.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
Prime South Africa's reply26 Feb 2025, 17:01
Official
Hello Zinhle D,
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves on ensuring that vehicles are returned to clients in a good, repaired condition.
It is sometimes the case that the repair process is affected by a number of factors that are outside of our control. We are dependent on the repairer’s turnaround times.
The repairer has advised that they have since received the outstanding parts,.
Our market conduct team will be in contact with you for further clarity.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team
We appreciate the time you have taken to note your disappointment. It saddens us to hear that the service you received failed to impress.
Rest assured that we always do all in our power to avoid delays during the repair process. We pride ourselves on ensuring that vehicles are returned to clients in a good, repaired condition.
It is sometimes the case that the repair process is affected by a number of factors that are outside of our control. We are dependent on the repairer’s turnaround times.
The repairer has advised that they have since received the outstanding parts,.
Our market conduct team will be in contact with you for further clarity.
It will no doubt reassure you to know that Prime offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The Prime SA Team