LL
Lerato L
1 reviews | Active since Mar 2025
11 Mar 2025, 14:12
The service I received from Prime SA and the recommend auto body repairer(Auto Magic) is horrible
The service I received from Prime SA and the recommend auto body repairer(Auto Magic) is horrible. My car has been with the repairer since the 13/12/2024 and apparently they are struggling with getting an Aircon pipe for a Polo Vivo. I advised that I am leaving the province ( Rustenburg) on Friday and I was told that I must make means to come get the car that has been with the repairer since 13/12/2024. This service is horrible and I wouldn't recommend anyone to work with the mentioned. The claim handler from Prime has been ducking my calls after she advised I will get a call back before close of business 10/03/2025.
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Prime South Africa's replyOfficial
14 Mar 2025, 08:45 Hello Lerato L
Thank you for your post.
At Prime SA we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process but it is true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you as the client. We do, however, pride ourselves in ensuring that vehicles are returned to clients in a good, repaired condition.
A review of your claim confirms that the vehicle can be released to you while we awaiting the delivery of the last part. In addition, our dedicated parts procurement Team is making every effort to ensure that parts are delivered to the repairer timeously.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind Regards,
The Prime SA Team
Thank you for your post.
At Prime SA we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process but it is true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you as the client. We do, however, pride ourselves in ensuring that vehicles are returned to clients in a good, repaired condition.
A review of your claim confirms that the vehicle can be released to you while we awaiting the delivery of the last part. In addition, our dedicated parts procurement Team is making every effort to ensure that parts are delivered to the repairer timeously.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind Regards,
The Prime SA Team
Prime South Africa's reply14 Mar 2025, 08:45
Official
Hello Lerato L
Thank you for your post.
At Prime SA we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process but it is true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you as the client. We do, however, pride ourselves in ensuring that vehicles are returned to clients in a good, repaired condition.
A review of your claim confirms that the vehicle can be released to you while we awaiting the delivery of the last part. In addition, our dedicated parts procurement Team is making every effort to ensure that parts are delivered to the repairer timeously.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind Regards,
The Prime SA Team
Thank you for your post.
At Prime SA we pride ourselves in promptly paying all valid claims.
Rest assured that we always do all in our power to avoid delays during the repair process but it is true that the repair process may be affected by several factors which are outside the control of the repairer, ourselves, and you as the client. We do, however, pride ourselves in ensuring that vehicles are returned to clients in a good, repaired condition.
A review of your claim confirms that the vehicle can be released to you while we awaiting the delivery of the last part. In addition, our dedicated parts procurement Team is making every effort to ensure that parts are delivered to the repairer timeously.
It will no doubt reassure you to know that we offer a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind Regards,
The Prime SA Team