BS
Baile S
1 reviews | Active since Aug 2023
25 Jun 2024, 08:26
The person I spoke t...
The person I spoke to just ended my call and I had not finished speaking, that is very rude since I’m spending my airtime trying to understand my contract
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
25 Jun 2024, 09:27Dear Baile .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply25 Jun 2024, 09:27
Official
Dear Baile .
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
28 Jun 2024, 13:40 Dear Baile T,
Thank you for your post. We value all feedback as we continuously strive to improve our service.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We regret to learn that your expectations surrounding our client service and communication were not met. We are pleased to provide you with a once-off discount of 10% on your June 2024 premium.
It is most comforting to know that PMD has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The PMD Team
Thank you for your post. We value all feedback as we continuously strive to improve our service.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We regret to learn that your expectations surrounding our client service and communication were not met. We are pleased to provide you with a once-off discount of 10% on your June 2024 premium.
It is most comforting to know that PMD has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply28 Jun 2024, 13:40
Official
Dear Baile T,
Thank you for your post. We value all feedback as we continuously strive to improve our service.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We regret to learn that your expectations surrounding our client service and communication were not met. We are pleased to provide you with a once-off discount of 10% on your June 2024 premium.
It is most comforting to know that PMD has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The PMD Team
Thank you for your post. We value all feedback as we continuously strive to improve our service.
Our foremost objective is always to treat our policyholders fairly. Part of this ethos is ensuring thoroughness and quality handling of interactions.
We regret to learn that your expectations surrounding our client service and communication were not met. We are pleased to provide you with a once-off discount of 10% on your June 2024 premium.
It is most comforting to know that PMD has a Market Conduct Team dedicated to ensuring the fair treatment of all customers in every single interaction.
Assuring you of our best-continued endeavors on your behalf.
Kind Regards,
The PMD Team