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nosipho T

1 reviews | Active since Jul 2015

23 Jul 2015, 12:15

the longest mile- car repairs and claims

Its so disappointing when you refer a company to family and friends, because their sales department made it simply and easy to get car insurance for the first time, only to receive the worst service after that, worst at your time of need. after 7 months of claiming to have two doors, a fender, and paint job to my vehicle replaced after a hit and run(third party chased down), my vehicle is still/yet to be fixed. <br> GPS mtn document get sent to me, only to be useless to both myself(time) and the insurance.<br> As a client, one should not be chasing an insurance company or their own file, to check if documents were received and processed. worst of all, I email images of my rusted car and the water that runs into my car during bad weather, and my insurance response is \keep the car under covered areas"or \""don't use the car\"" because \"" the policy does not cover hiring\"" or \""the policy doesn't cover internal damages\"". since then"

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Replies (1)
Prime South Africa
Prime South Africa's reply28 Jul 2015, 16:39
Official
Hello Nosipho71,

Thank you for bringing your concerns to our attention as a valued client, we want your experience with us to the best it can be and are saddened to learn of your difficulties.

As you are aware the circumstances surrounding your particular claim, requires a little more investigative work than usual, this is to your benefit as well as our other valued policyholder.

Nonetheless we can confirm that your claim has been scheduled for final decision and our Claims Department will provide you with feedback shortly.

Assuring you of our continued best endeavours at all times.

Kind Regards,
The PMD Team