The lady was friendl...

Item: Prime South Africa
Rating: 3
Author: Nicole N

The lady was friendly and it seemed my issue (I couldn’t log in the app) was sorted but afte the call ended I still don’t have access to my profile on the app.

Helpful (0)

Replies (2)

Prime South Africa's replyOfficial

08 Apr 2024, 13:07

Dear Nicole ,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within two business days.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team

Prime South Africa's reply08 Apr 2024, 13:07

Official

Dear Nicole ,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within two business days.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team

Prime South Africa's replyOfficial

11 Apr 2024, 11:10

Hello Nicole N,

Thank you for your post. We are sorry to hear that you were having difficulties with our mobile App.

We are however pleased to see that the relevant department has contacted you and assisted with logging you back into your App. Please contact us as soon as you experience any more difficulties.

Isn’t it reassuring to know that at PMD assistance is just a push of a button away - our contact details are always available on our website, mobile app, SMSs and other correspondence.

Assuring you of our continued best endeavours.

The PMD Team

Prime South Africa's reply11 Apr 2024, 11:10