ML
Muhammad L
1 reviews | Active since Aug 2026
21 Aug 2026, 16:19
The agent I was deal...
The agent I was dealing with didn't call me when I sent a call me I'm very upset
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
21 Aug 2026, 17:13Hello Muhammad, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's reply21 Aug 2026, 17:13
Official
Hello Muhammad, we appreciate you bringing this to our attention.
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
27 Aug 2026, 16:08Hello Muhammad M,
Thank you for taking the time to alert us. We understand how frustrating it can be when you're expecting a call back and still have questions about your cover and premium.
At Prime, we are committed to clear communication and professional service so that our clients feel confident in their cover and the support they receive.
Our records confirm that you were assisted telephonically on 21 August 2026 where we provided clarity to your concerns about your debit order, discount, and access to our digital platforms.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
At Prime, we're committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we're here to help on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to alert us. We understand how frustrating it can be when you're expecting a call back and still have questions about your cover and premium.
At Prime, we are committed to clear communication and professional service so that our clients feel confident in their cover and the support they receive.
Our records confirm that you were assisted telephonically on 21 August 2026 where we provided clarity to your concerns about your debit order, discount, and access to our digital platforms.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
At Prime, we're committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we're here to help on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply27 Aug 2026, 16:08
Official
Hello Muhammad M,
Thank you for taking the time to alert us. We understand how frustrating it can be when you're expecting a call back and still have questions about your cover and premium.
At Prime, we are committed to clear communication and professional service so that our clients feel confident in their cover and the support they receive.
Our records confirm that you were assisted telephonically on 21 August 2026 where we provided clarity to your concerns about your debit order, discount, and access to our digital platforms.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
At Prime, we're committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we're here to help on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to alert us. We understand how frustrating it can be when you're expecting a call back and still have questions about your cover and premium.
At Prime, we are committed to clear communication and professional service so that our clients feel confident in their cover and the support they receive.
Our records confirm that you were assisted telephonically on 21 August 2026 where we provided clarity to your concerns about your debit order, discount, and access to our digital platforms.
Our Market Conduct Team has been alerted and is already in contact with you to provide further clarity.
At Prime, we're committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we're here to help on your terms.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team