Thank you PMD Insurance

<p>I had a car accident on 11 March 2017 and i lodged an insurance claim against Prime Meridian Insurance (Prime Motor Thrift), claim ref#CL ********** 88. It took approximately 128 days (from 13 Mach 2017 to 20 July 2017) for the claim to be approved, which is quite long. However, the Settlement was done within 5 days on the 25th of July 2017 which was excellent. My Experience with PMD as follows:</p> <p>The GOOD</p> <p>The car was valued fairly</p> <p>Towing was paid, though the towing company was part of the emergengy response to the scene.</p> <p>Settlement process and timelines of the account is excellent. The Lady advised me that i can also request the quote from my bank to speed up the process and the account was paid within 5 days.</p> <p>Communication and updates via SMS is great.</p> <p> </p> <p>THE BAD</p> <p>The client should be advised of the timelines it would take to conduct/conclude investigations.</p> <p>Technicians do not always return calls despite being requested by the customer.</p> <p>The car hire extender requirement for a client to hire a car and be reimbursed afterwards is weird and is not tailored in the best interest of the client, but the insurer.</p> <p> </p> <p>Above all, I thank you PMD for delivering on your promise.</p> <p> </p> <p> </p> <p> </p>