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Sphamandla N
1 reviews | Active since Jan 2020
20 Jun 2023, 13:22
terrible service received from pmd.
PMD really has got the worst service that i have ever experienced. the accident happened on the 24th May 2023 till date there has been no feedback on the claim. Each time that a call is made they will make you wait for 20 minutes and then you get told that the department dealing with your enquiry is not answering their phones. They do not return calls neither do they respond to emails that have been sent to them. I am the one that has to call in daily and ask for feedback. you guys have received all the necessary documents what could possibly be the hold up now. This has been such a frustrating journey with you. i am still waiting for the feedback on my claim, how much longer will i be waiting for this
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Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
20 Jun 2023, 17:01 Dear Sphamandla,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply20 Jun 2023, 17:01
Official
Dear Sphamandla,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
SN
Sphamandla N's updateReviewer Update
26 Jun 2023, 11:17I have not received any feedback from you regarding the above matter. the 2 working days have passed and still nothing.
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Sphamandla N's update26 Jun 2023, 11:17
Reviewer Update
I have not received any feedback from you regarding the above matter. the 2 working days have passed and still nothing.
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Sphamandla N's updateReviewer Update
28 Jun 2023, 11:43YOU STILL HAVE NOT RESPONDED TO MY EMAIL, NEITHER HAVE YOU GIVEN ME THE CLAIM STATUS... I CALLED AGAIN LAST WEEK AND WAS TOLD STILL WAITING FOR FEEDBACK... SO UNPROFESSIONAL ... YOU HAVE NO REGARDS FOR OTHER PEOPLE
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Sphamandla N's update28 Jun 2023, 11:43
Reviewer Update
YOU STILL HAVE NOT RESPONDED TO MY EMAIL, NEITHER HAVE YOU GIVEN ME THE CLAIM STATUS... I CALLED AGAIN LAST WEEK AND WAS TOLD STILL WAITING FOR FEEDBACK... SO UNPROFESSIONAL ... YOU HAVE NO REGARDS FOR OTHER PEOPLE
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Sphamandla N's updateReviewer Update
29 Jun 2023, 13:53YOUR SERVICE IS PATHETIC, SHE FURTHER WENT ON TO ADVISE THAT THERE IS NO ASSESSMENT REPORT ... THEN PLEASE TELL ME IF THERE IS NO ASSESSMENT REPORT HOW DID YOU GET TO THE OUTCOME OF APPROVING THE CAR TO BE REPAIRED. YOU HAVE NOW INCREASED THE EXCESS AMOUNT FROM THAT ON THE QUOTATION. I HAVE REQUESTED THE RECORDING AND I HAVE NOT RECEIVED IT. YOU HAVE SENT ME THE REPAIRERS DETAILS. YOU HAVE STILL NOT MADE ANY CONTACT WITH ME ON ALL MY COMPLAINTS ... I HAVE TO BE THE ONE THAT CALL YOU DAILY FOR FEEDBACK. ZOLANI NGWENYA HAS NOT MADE A SINGLE CONTACT ON FEEDBACK.
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Sphamandla N's update29 Jun 2023, 13:53
Reviewer Update
YOUR SERVICE IS PATHETIC, SHE FURTHER WENT ON TO ADVISE THAT THERE IS NO ASSESSMENT REPORT ... THEN PLEASE TELL ME IF THERE IS NO ASSESSMENT REPORT HOW DID YOU GET TO THE OUTCOME OF APPROVING THE CAR TO BE REPAIRED. YOU HAVE NOW INCREASED THE EXCESS AMOUNT FROM THAT ON THE QUOTATION. I HAVE REQUESTED THE RECORDING AND I HAVE NOT RECEIVED IT. YOU HAVE SENT ME THE REPAIRERS DETAILS. YOU HAVE STILL NOT MADE ANY CONTACT WITH ME ON ALL MY COMPLAINTS ... I HAVE TO BE THE ONE THAT CALL YOU DAILY FOR FEEDBACK. ZOLANI NGWENYA HAS NOT MADE A SINGLE CONTACT ON FEEDBACK.
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Sphamandla N's updateReviewer Update
30 Jun 2023, 14:37Good day
We were told about the assessor being sent to the car. The guy from Auction nation where the car is stored confirmed that someone came in to assess the vehicle and that it was a right off. After the Maite advised us that the cost of the damage was R70000 and that you guys were waiting to make the decision and you we busy with the assessor. Now to my surprise yesterday around 17:00 I received a call from your consultants and his advising that there has never been an assessment of the vehicle and that the panel beater are experts in stating weather a car is to be written off or repaired. This is utter nonsense...he further advised that you have only started today to work on our case and that no one has ever went to assess the vehicle. This is false information that you are giving us. What exactly are you guys hiding. How can you say that a panel beater is an expert in giving out a car status of written off. What kind on nonsense is that. You are the biggest ****mers that I have ever came across. I will not accept this daylight ******* from you. I will make sure that you do right by me and my vehicle.
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Sphamandla N's update30 Jun 2023, 14:37
Reviewer Update
Good day
We were told about the assessor being sent to the car. The guy from Auction nation where the car is stored confirmed that someone came in to assess the vehicle and that it was a right off. After the Maite advised us that the cost of the damage was R70000 and that you guys were waiting to make the decision and you we busy with the assessor. Now to my surprise yesterday around 17:00 I received a call from your consultants and his advising that there has never been an assessment of the vehicle and that the panel beater are experts in stating weather a car is to be written off or repaired. This is utter nonsense...he further advised that you have only started today to work on our case and that no one has ever went to assess the vehicle. This is false information that you are giving us. What exactly are you guys hiding. How can you say that a panel beater is an expert in giving out a car status of written off. What kind on nonsense is that. You are the biggest ****mers that I have ever came across. I will not accept this daylight ******* from you. I will make sure that you do right by me and my vehicle.