AJ
Andile J
1 reviews | Active since Sept 2017
13 Jun 2025, 00:23
Terrible service Prime SA
What a terrible experience with Prime SA, I submitted a claim on the 26th of May and 15 working days later my claim is not sorted I have been very patient and calling them everyday and they keep telling me the claim is under review, and assessor was appointed a week ago to go and assess the accident scene, but still there is no feedback
David who is handling my case says he “thinks” the assessment is done but he hasn’t received the report, how do you tell a client that you think the assessment is done?? Whose responsibility is it to follow up?
I am so angry, the panelbeater told me he stripped my car because they needed a quote, so basically my car stripped and collecting dust at a panel beater.. but i have been paying prime SA premiums without fail
I’m so disappointed in you, you need to do better!!!!
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Replies (3)0
Replies (3)
Prime South Africa's replyOfficial
13 Jun 2025, 06:59Dear Andile ,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply13 Jun 2025, 06:59
Official
Dear Andile ,thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
20 Jun 2025, 13:00Hello Andile J
Thank you for your post.
We value all feedback as we continuously strive to improve our services.
At Prime SA, we pride ourselves on promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
A review of your claim shows that the delay in finalization of your claim is due to the outstanding expert report which has been received. We are delighted to confirm that the claim was submitted for a decision and you should receive an outcome soon.
It will undoubtedly please you to know that Prime SA offers up to 30 days of car rental benefits following those unforeseeable accidents that leave you without your vehicle.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA team
Prime South Africa's reply20 Jun 2025, 13:00
Official
Hello Andile J
Thank you for your post.
We value all feedback as we continuously strive to improve our services.
At Prime SA, we pride ourselves on promptly paying all valid claims. Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to validate your claim, the more it costs us both.
A review of your claim shows that the delay in finalization of your claim is due to the outstanding expert report which has been received. We are delighted to confirm that the claim was submitted for a decision and you should receive an outcome soon.
It will undoubtedly please you to know that Prime SA offers up to 30 days of car rental benefits following those unforeseeable accidents that leave you without your vehicle.
Assuring you of our continued best endeavors.
Kind regards,
The Prime SA team
AJ
Andile J's updateReviewer Update
23 Jul 2025, 11:48PMD the worst car insurer
I am honestly fed up with PMD, I submitted my claim on the 26th of May, after a lot of back and fourth the claim was only approved a month later mind you the car was taken away on the day of the accident to their storage then from there to a panel beater chosen by PMD, the car has been with that panel beater since then
After everything I was then given a rental car for 30 days which I need to return tomorrow the 24th , estimated time to fix my car has now moved to the 1st of August meaning that I still won’t have a car to go to and from work for the whole week, I requested an extension on the rental and they declined the request saying the delay is not on their side.. so whose fault is it? This is the panel shop that THEY work with, they were not chosen by me, so now I have to suffer again because of their delay.. PMD has messed up my mental health and I’m honestly exhausted… use them at your own risk
After everything I was then given a rental car for 30 days which I need to return tomorrow the 24th , estimated time to fix my car has now moved to the 1st of August meaning that I still won’t have a car to go to and from work for the whole week, I requested an extension on the rental and they declined the request saying the delay is not on their side.. so whose fault is it? This is the panel shop that THEY work with, they were not chosen by me, so now I have to suffer again because of their delay.. PMD has messed up my mental health and I’m honestly exhausted… use them at your own risk
AJ
Andile J's update23 Jul 2025, 11:48
Reviewer Update
PMD the worst car insurer
I am honestly fed up with PMD, I submitted my claim on the 26th of May, after a lot of back and fourth the claim was only approved a month later mind you the car was taken away on the day of the accident to their storage then from there to a panel beater chosen by PMD, the car has been with that panel beater since then
After everything I was then given a rental car for 30 days which I need to return tomorrow the 24th , estimated time to fix my car has now moved to the 1st of August meaning that I still won’t have a car to go to and from work for the whole week, I requested an extension on the rental and they declined the request saying the delay is not on their side.. so whose fault is it? This is the panel shop that THEY work with, they were not chosen by me, so now I have to suffer again because of their delay.. PMD has messed up my mental health and I’m honestly exhausted… use them at your own risk
After everything I was then given a rental car for 30 days which I need to return tomorrow the 24th , estimated time to fix my car has now moved to the 1st of August meaning that I still won’t have a car to go to and from work for the whole week, I requested an extension on the rental and they declined the request saying the delay is not on their side.. so whose fault is it? This is the panel shop that THEY work with, they were not chosen by me, so now I have to suffer again because of their delay.. PMD has messed up my mental health and I’m honestly exhausted… use them at your own risk