1 reviews | Active since Oct 2018
Terrible service from PMD
What a pathetic company! I was in an accident on 2 January 2020, which I reported immediately. Prime meridian direct sent a tow truck driver out immediately and took my car to SMD in blackheath. They then had me choose a repairer of my choice which I did. Since then there had been 6 quotes in this 2 months that I have not had my vehicle. Prime meridian has given me terrible service. I have spoken to agents, various departments, managers and supervisors all promising me to sort this out and make it a priority. They do not even contact me back. I call in numerous times to get feedback and still nothing. It has been 2 months since I have had my vehicle and still prime meridian cannot get this sorted. My repairer has sent through 4 quotations already and prime meridian has found fault with all of them because the amounts are too high. Prime meridian direct makes up their own labour rates and paint rates when they not even doing the repair work. Completely terrible service and I would not recommend that anyone joins this company as they have terrible reviews on all social media platforms as well.
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you so much for taking the time to bring your unease to our attention. We sincerely apologise for any inconvenience caused.
Your complaint is important to us and has been referred to our Market Conduct Department who will provide you with feedback in the next two business days.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We would like to express our deepest regret for any inconvenience which may have been experienced as a result of the lengthy repair period as we appreciate how difficult it can be without a vehicle.
A review of your claim confirms that it was approved well within the communicated turnaround time with consistent progress updates throughout. The delay is noted to have come from the repairer who is an external service provider. Our claims team is engaging with them on your behalf to ensure the speedy repair of your vehicle.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time. Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
We would like to express our deepest regret for any inconvenience which may have been experienced as a result of the lengthy repair period as we appreciate how difficult it can be without a vehicle.
A review of your claim confirms that it was approved well within the communicated turnaround time with consistent progress updates throughout. The delay is noted to have come from the repairer who is an external service provider. Our claims team is engaging with them on your behalf to ensure the speedy repair of your vehicle.
You no doubt remember that unlike many other insurers, with PMD comprehensive cover your claims excess reduces to zero - and it does so within a surprisingly short period of time. Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team