AN
Ashley N
1 reviews | Active since Jan 2019
07 Jul 2020, 10:13
Terrible service
My vehicle was ******. I contacted them to activate my car hire option and they are telling me that I have to pay the car hire company a deposit for the vehicle. This was not told to me by the consultant when I took out the policy. Very disappointed with this company. The actually stress out clients out more than assisting the clients
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
07 Jul 2020, 11:50Hi Ashley N,
Thank you for your post.
Thank you for your post.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The PMD Team.
Prime South Africa's reply07 Jul 2020, 11:50
Official
Hi Ashley N,
Thank you for your post.
Thank you for your post.
We have located your profile and are reviewing it to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,
The PMD Team.
AN
Ashley N's updateReviewer Update
08 Jul 2020, 15:12I have spoken to the manager David holiday and he is very rude and arrogant. He is of no help to me in this matter. I have asked to speak to Darren Venter and nobody at Pmd wants me to chat to him including David. Who else can assist me at Pmd if the manager David holiday cannot. This is the worst service you can get. The staff is not friendly. I need to speak to Darren Venter. I believe he is the only person that can assist me.
AN
Ashley N's update08 Jul 2020, 15:12
Reviewer Update
I have spoken to the manager David holiday and he is very rude and arrogant. He is of no help to me in this matter. I have asked to speak to Darren Venter and nobody at Pmd wants me to chat to him including David. Who else can assist me at Pmd if the manager David holiday cannot. This is the worst service you can get. The staff is not friendly. I need to speak to Darren Venter. I believe he is the only person that can assist me.
Prime South Africa's replyOfficial
09 Jul 2020, 10:36Dear Ashley N,
We are truly sorry to learn of the unfortunate predicament you are in and understand that a loss never occurs at a convenient moment.
We are quite surprised to learn of your dissatisfaction as a review of your policy document as well as the purchase call conducted with you clearly confirm that the car hire benefit selected by you is reimbursive in nature.
Our Market Conduct Team has already provided you with a detailed explanation regarding the matter which we trust is sufficient to conclude the matter.
We are pleased to remind you that the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Prime South Africa's reply09 Jul 2020, 10:36
Official
Dear Ashley N,
We are truly sorry to learn of the unfortunate predicament you are in and understand that a loss never occurs at a convenient moment.
We are quite surprised to learn of your dissatisfaction as a review of your policy document as well as the purchase call conducted with you clearly confirm that the car hire benefit selected by you is reimbursive in nature.
Our Market Conduct Team has already provided you with a detailed explanation regarding the matter which we trust is sufficient to conclude the matter.
We are pleased to remind you that the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
AN
Ashley N's updateReviewer Update
09 Jul 2020, 12:22Please note that there were three calls from your consultants when they were worrying me to join Pmd. The first call was on 26th May 2020 . Policy was only taken on the third call which was around the 10th June. Car hire was spoken to me on the 26th May. To my understanding the consultant said to me that Pmd Wil reimburse me the money to hire a car. there was no talk of me paying any deposit to the car hire company. The consultant should of told me about this then I would not of taken this car hire option as no one just had R5000 lying around for car hire deposit. I have listened to the call recording and the consultant did not mention anything about clients have to pay a deposit. On the call around the 10th of June when I took out the policy, the consultant at that time did not mention anything about car hire and did not explain anything to me at that point. Does that consultant expect me to remember what we spoke about on the 26th May. I feel like this was an issue on Pmd side where the proper information was not given to me from the consultant and Pmd should take full responsibility of the deposit to hire a vehicle for me. I have paid for my policy so I feel like I'm entitled to use the funds that are available. The team at Pmd is not customer service orientated. U feel like the staff there (white staff) is very ******. They speak very rudely and are very arrogant. Even the manager David holiday is a ****** person and rude. I have asked to speak to the director Darren Venter and they don't want me to chat to him . I feel like they don't want him to know about this terrible service that I'm receiving from them. I don't advise anyone joining Pmd. They seem like they only interested in debiting your premium but when it comes for them to assist you, they look for excuses not to. I want Darren Venter the director to give me a call to see if he can assist me in this matter
AN
Ashley N's update09 Jul 2020, 12:22
Reviewer Update
Please note that there were three calls from your consultants when they were worrying me to join Pmd. The first call was on 26th May 2020 . Policy was only taken on the third call which was around the 10th June. Car hire was spoken to me on the 26th May. To my understanding the consultant said to me that Pmd Wil reimburse me the money to hire a car. there was no talk of me paying any deposit to the car hire company. The consultant should of told me about this then I would not of taken this car hire option as no one just had R5000 lying around for car hire deposit. I have listened to the call recording and the consultant did not mention anything about clients have to pay a deposit. On the call around the 10th of June when I took out the policy, the consultant at that time did not mention anything about car hire and did not explain anything to me at that point. Does that consultant expect me to remember what we spoke about on the 26th May. I feel like this was an issue on Pmd side where the proper information was not given to me from the consultant and Pmd should take full responsibility of the deposit to hire a vehicle for me. I have paid for my policy so I feel like I'm entitled to use the funds that are available. The team at Pmd is not customer service orientated. U feel like the staff there (white staff) is very ******. They speak very rudely and are very arrogant. Even the manager David holiday is a ****** person and rude. I have asked to speak to the director Darren Venter and they don't want me to chat to him . I feel like they don't want him to know about this terrible service that I'm receiving from them. I don't advise anyone joining Pmd. They seem like they only interested in debiting your premium but when it comes for them to assist you, they look for excuses not to. I want Darren Venter the director to give me a call to see if he can assist me in this matter
AN
Ashley N's updateReviewer Update
09 Jul 2020, 12:25All I want is for this company to hire a vehicle for me to use or give me the funds to hire a private vehicle to use.
AN
Ashley N's update09 Jul 2020, 12:25
Reviewer Update
All I want is for this company to hire a vehicle for me to use or give me the funds to hire a private vehicle to use.