SN
Siphesihle N
1 reviews | Active since Aug 2025
11 Aug 2025, 17:34
Terrible service
Terrible service. I had been with them since 2021, I have never claimed. An incident happened whereby my rear window was broken by a brick at work on Thursday(7 August 2025), they only approved the claim on Monday after I had disputed my previous premiums. I should think glass claims should be an emergency especially because it attracts ******* to gain access to the car but nooooo PMD treated it otherwise. What a waste of my money for all these years.
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Replies (2)
Prime South Africa's replyOfficial
12 Aug 2025, 07:42 Dear Siphesihle , we apologize for any inconvenience you have experienced. Your feedback is important to us, and we are dedicated to addressing your concerns. We will acknowledge your complaint within 48 hours. Kind regards, the Prime SA team
Prime South Africa's reply12 Aug 2025, 07:42
Official
Dear Siphesihle , we apologize for any inconvenience you have experienced. Your feedback is important to us, and we are dedicated to addressing your concerns. We will acknowledge your complaint within 48 hours. Kind regards, the Prime SA team
Prime South Africa's replyOfficial
15 Aug 2025, 11:15Dear Siphesihle,
At Prime, we are committed to fair and transparent communication, and we aim to resolve all matters as efficiently as possible. Our foremost objective is always to treat our policyholders fairly.
We are surprised to see that you are unhappy with the turnaround time of your glass claim as our team has been struggling to reach you. Please reach out so we can arrange the fitment as soon as possible.
It will undoubtedly please you to know that Prime offers 15 or 30-day car hire options for those unforeseen incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards
The Prime SA Team
At Prime, we are committed to fair and transparent communication, and we aim to resolve all matters as efficiently as possible. Our foremost objective is always to treat our policyholders fairly.
We are surprised to see that you are unhappy with the turnaround time of your glass claim as our team has been struggling to reach you. Please reach out so we can arrange the fitment as soon as possible.
It will undoubtedly please you to know that Prime offers 15 or 30-day car hire options for those unforeseen incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards
The Prime SA Team
Prime South Africa's reply15 Aug 2025, 11:15
Official
Dear Siphesihle,
At Prime, we are committed to fair and transparent communication, and we aim to resolve all matters as efficiently as possible. Our foremost objective is always to treat our policyholders fairly.
We are surprised to see that you are unhappy with the turnaround time of your glass claim as our team has been struggling to reach you. Please reach out so we can arrange the fitment as soon as possible.
It will undoubtedly please you to know that Prime offers 15 or 30-day car hire options for those unforeseen incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards
The Prime SA Team
At Prime, we are committed to fair and transparent communication, and we aim to resolve all matters as efficiently as possible. Our foremost objective is always to treat our policyholders fairly.
We are surprised to see that you are unhappy with the turnaround time of your glass claim as our team has been struggling to reach you. Please reach out so we can arrange the fitment as soon as possible.
It will undoubtedly please you to know that Prime offers 15 or 30-day car hire options for those unforeseen incidents when you are rendered immobile.
Assuring you of our continued best endeavours.
Kind regards
The Prime SA Team