MP
Mbongeni P
1 reviews | Active since Aug 2023
03 Aug 2023, 16:44
TERRIBLE SERVICE
WHAT A TERRIBLE SERVICE!!!!! I was involved in a car accident on the 22/07/2023 till today my car is not fixed and my claim is still on validation. They DO NOT COMMUNICATE. I have to call them everyday to ask for an update the answer is still "validation" . NOT HAPPY at all with their service!!!
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Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
03 Aug 2023, 16:48Dear Mbongeni P,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's reply03 Aug 2023, 16:48
Official
Dear Mbongeni P,
Thank you for taking the time to raise this matter with us.
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
The PMD Team
Prime South Africa's replyOfficial
08 Aug 2023, 09:38Dear Mbongeni P
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. It is sometimes the case that the claims process is affected by a number of factors which is outside our control, such as waiting for feedback from external service providers such as tracking companies.
A review of your claim confirms that your claim has been finalised and has been submitted for a decision.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. It is sometimes the case that the claims process is affected by a number of factors which is outside our control, such as waiting for feedback from external service providers such as tracking companies.
A review of your claim confirms that your claim has been finalised and has been submitted for a decision.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt please you to remember that with our comprehensive policy you enjoy access to our 24-hour Roadside Assistance call center following any unforeseen event.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
It will no doubt please you to remember that with our comprehensive policy you enjoy access to our 24-hour Roadside Assistance call center following any unforeseen event.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply08 Aug 2023, 09:38
Official
Dear Mbongeni P
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. It is sometimes the case that the claims process is affected by a number of factors which is outside our control, such as waiting for feedback from external service providers such as tracking companies.
A review of your claim confirms that your claim has been finalised and has been submitted for a decision.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients. It is sometimes the case that the claims process is affected by a number of factors which is outside our control, such as waiting for feedback from external service providers such as tracking companies.
A review of your claim confirms that your claim has been finalised and has been submitted for a decision.
Our Market Conduct Department will be in contact with you to provide you with comprehensive feedback regarding your queries.
It will no doubt please you to remember that with our comprehensive policy you enjoy access to our 24-hour Roadside Assistance call center following any unforeseen event.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
It will no doubt please you to remember that with our comprehensive policy you enjoy access to our 24-hour Roadside Assistance call center following any unforeseen event.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team